Hello everyone.

I got this laptop since this xmas  include thi webroot security anti virus . I installed it few days ago anf it worked normally. I dont know how it happened today when i turn laptop on,  the laptop is on with black screeen and some words said 100% the system memory tested  ok.  Please see the attach and please do help. Thank you and appriciated alottttt

Amy

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wrote:

Hello everyone.

I got this laptop since this xmas  include thi webroot security anti virus . I installed it few days ago anf it worked normally. I dont know how it happened today when i turn laptop on,  the laptop is on with black screeen and some words said 100% the system memory tested  ok.  Please see the attach and please do help. Thank you and appriciated alottttt

Amy

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Hi amyvo26,

Welcome to the Forum. 

So, you can not go through this screen?

If so, I would recommend you to access to the recovery menu pressing the Novo button ( with the unit off) and try to boot up your unit in safe mode. Then uninstall the antivirus.

If you can not boot up in safe mode, please try  to restore your unit to a point before you installed the antivirus, and again if this does not work, please try performing a factory reset.

Let us know how it goes.

Regards.

What is the Novo button and where is it?

Okay, I found and pressed the Novo button while it was off, but it just went back to the same screen. The memory test part takes a second at most, and then it just sits there...  The only way to turn it off is to hold down the power button. Please help! Thanks!

Try this:
Disconnect from the power supply.
Remove the back cover and disconnect the battery.
Disconnect the hard drive and reconnect the battery.
Turn on the computer and when it does not find a bootable drive, enter the bios and restore the default options.
Press F10, save and exit. Turn off the computer, reconnect the hard drive, and turn it on again. Luck

Try this:
Disconnect from the power supply.
Remove the back cover and disconnect the battery.
Disconnect the hard drive and reconnect the battery.
Turn on the computer and when it does not find a bootable drive, enter the bios and restore the default options.
Press F10, save and exit. Turn off the computer, reconnect the hard drive, and turn it on again. Luck

Try this:
Disconnect from the power supply.
Remove the back cover and disconnect the battery.
Disconnect the hard drive and reconnect the battery.
Turn on the computer and when it does not find a bootable drive, enter the bios and restore the default options.
Press F10, save and exit. Turn off the computer, reconnect the hard drive, and turn it on again. Luck