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  • Registered: ‎11-12-2017
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Lenovo laptop 500500S-14ISK (ideapad) intel driver crashes and produces black screen

2017-11-12, 16:05 PM

Hey everyone,


My Intel HD graphics 520 driver continuously crashes and basically shuts down my computer. The power button/keys are still on, but I just get a black screen (with some light behind it), as if it is in sleep mode, and I cannot wake up my computer anymore. The only solution then is to just force it off by holding the power button and restart it. I feel it happens at random, but it seems to occur more often when I'm playing a video or something (although that may just be a coincidence).


I've had this problem for a long time and have tried several times to reinstall or update the driver. Because I got so fed up with it I just disabled the driver and used the NVIDIA Geforce 920M driver, which works sort of fine with the only big disadvantages that I can't increase or reduce the brightness of my screen anymore and can't run certain programs/games properly. So, therefore, I'm still looking for a solution. 


Can anybody help me out?



2954 Posts


United Kingdom of Great Britain and Northern Ireland

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  • Registered: ‎02-22-2017
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Re: Lenovo laptop 500500S-14ISK (ideapad) intel driver crashes and produces black screen

2017-12-14, 13:15 PM

Hello Julie95

Thanks for using the Lenovo forums.

Unfortunately not come accross this one before.


I`d say try to download the Video and Chipset drivers for the unit from the support page. Make sure to reboot after an update on the unit. See if these are able to help out at all.

Hope this helps, let us know how you get on.

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