English Community

Lenovo NotebooksLenovo IdeaPad 1xx, 3xx, 5xx & 7xx, Edge, LaVie Z, Flex Notebooks
All Forum Topics
Options

1 Posts

10-21-2016

IN

2 Signins

32 Page Views

  • Posts: 1
  • Registered: ‎10-21-2016
  • Location: IN
  • Views: 32
  • Message 1 of 2

Scan Error code

2016-10-21, 21:16 PM

I upgraded from Win 8.1 to 10 and windows starts selecting first folder on desktop and folders .

After I did a Lenovo hardware scan, it saw these Lenovo Solution Center Log File

SMART Short Self TestFailed
SMART Drive Self TestFailed

Overall result code was reported as W1EHK8CKG-NKNMS9. What is the cause and solution.

Reply
Options

3811 Posts

12-24-2015

IN

2177 Signins

71411 Page Views

  • Posts: 3811
  • Registered: ‎12-24-2015
  • Location: IN
  • Views: 71411
  • Message 2 of 2

Re: Scan Error code

2016-10-24, 11:18 AM

Hi there, Kenie            -

 

Thank you for writing in to the Lenovo Forum - happy to have you here today.

 

If the result of "SMART short self-test" and "SMART drive self-test" suggest that the hard drive has indeed failed. Then you may want to do a repair or have a brand new hard disk.

 

You will first be required to do a backup of all your data while the hard drive can still be accessed.

Once the backup is done, immediately contact the Lenovo technical support and they will guide you further.

 

Update us how it goes.

 

 

 

 

 

Regards,         

 

Tap that kudos button if I helped 
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"

Reply
Forum Home

Community Guidelines

Please review our Guidelines before posting.

Learn More

Check out current deals!

Go Shop
X

Save

X

Delete