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Scan Error code

2016-10-21, 21:16 PM

I upgraded from Win 8.1 to 10 and windows starts selecting first folder on desktop and folders .

After I did a Lenovo hardware scan, it saw these Lenovo Solution Center Log File

SMART Short Self TestFailed
SMART Drive Self TestFailed

Overall result code was reported as W1EHK8CKG-NKNMS9. What is the cause and solution.


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Re: Scan Error code

2016-10-24, 11:18 AM

Hi there, Kenie            -


Thank you for writing in to the Lenovo Forum - happy to have you here today.


If the result of "SMART short self-test" and "SMART drive self-test" suggest that the hard drive has indeed failed. Then you may want to do a repair or have a brand new hard disk.


You will first be required to do a backup of all your data while the hard drive can still be accessed.

Once the backup is done, immediately contact the Lenovo technical support and they will guide you further.


Update us how it goes.








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