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02-19-2016

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Video card: Mathematical Operations Test failed!!!

2016-02-19, 12:38 PM

URGENT

 Hi Guys,

 

I've jout bought Laptop Lenovo Ideapad 500-15ISK, and I got th below failed;

 

The screen went mostly blank (black) and i got an error popping out of the side of the screen saying there's an error on the graphics card. the screen sorted itself out and i continued working. This has happened a few times now.

 

Now Lenovo Solution center, hardware scan, I found that Mathematical Operations Test as follows;

Result Code: WVC007002-RL8WRM

Device: Intel HD Graphcs 520

 

Please help me in this issue.

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7363 Posts

09-04-2014

SK

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Re: Video card: Mathematical Operations Test failed!!!

2016-02-20, 11:58 AM

Hello sambeirut, welcome to the community,

 

I believe you may be receiving a false negative.  Could you ensure that you have the latest version of the Lenovo Solution Centre installed and also the latest Intel graphics driver for your system.

 

Service Tip;

https://support.lenovo.com/us/en/solutions/HT105222

 

Lenovo Solution Center download;

https://support.lenovo.com/us/en/lenovodiagnosticsolutions/downloads

 

IdeaPad 500 - 15ISK support site;

http://support.lenovo.com/us/en/products/Laptops-and-netbooks/500-Series/500-15isk/downloads/DS104725

 

Please let us know the outcome after you have updated the drivers.

 

Andy

 

English Community Administrator
Lenovo eServices

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0 person found this solution to be helpful.

This helped me too

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3 Posts

02-19-2016

SA

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Re: Video card: Mathematical Operations Test failed!!!

2016-02-20, 12:58 PM

Dear Andy,

 

Thanks for supporting me to solve this annoying issue.

 

Unfortunately, I've followed your instructions but I got nothing since I've the latest program softwares as mentioned in the below picture (Please check the below link for further information about my issue).

Lenovo Video Card Intel Error

 

Really I hope that I could solve this issue, since it's the firt time I use Lenovo in my life and it was a bad experience due to this issue without any automatic support from the Lenovo solution center.

 

I'll be waiting for your kind reply too help me solving this issue.

 

Regards,

Hussam

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7363 Posts

09-04-2014

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Re: Video card: Mathematical Operations Test failed!!!

2016-02-20, 13:10 PM

Hussam,

 

you can ignore the error if you wish, but please continue to check the service tip I linked to; when newer drivers are available they will be linked to from that document.  Intel HD 520 is the device name, not the driver version.  You may find that a newer driver is available from the Intel site for the 520, but they can sometimes be tricky to install.

 

Andy

 

English Community Administrator
Lenovo eServices

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3 Posts

02-19-2016

SA

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Re: Video card: Mathematical Operations Test failed!!!

2016-02-20, 20:08 PM

Dear Andy,

 

I WOULD LIKE TO THANK YOU SO MUCH FOR YOUR KIND SUPPORT.

 

THE PROBLEM IS SOLVED Based on your instructions (please check the below link).

Test is Passed

 

Best Regards,

Hussam

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1 Posts

02-22-2016

ISRAEL

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  • Message 6 of 17

New Ideapad 500 failed Lenovo Solution Center test Intel(R) HD Graphics 520

2016-02-22, 15:46 PM

a new Ideapad 500 - 14ISK , the first time running test for the Intel(R) HD Graphics 520 the Mathematical Operations Test fail.

Result Code WVC007002-RL8WSG

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7557 Posts

01-13-2008

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Re: New Ideapad 500 failed Lenovo Solution Center test Intel(R) HD Graphics 520

2016-02-22, 15:55 PM

Moderator note: merged AZUCKER's post with existing thread.  Please see above for potential solution/explanation.

 

Z.

 

 

 


The large print: please read the Community Participation Rules before posting. Include as much information as possible: model, machine type, operating system, and a descriptive subject line. Do not include personal information: serial number, telephone number, email address, etc.


The fine print: I do not work for, nor do I speak for Lenovo. Unsolicited private messages will be ignored - questions and answers belong in the forum so that others may contribute and benefit. ... GeezBlog

 

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1 Posts

02-28-2016

Delaware

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  • Message 8 of 17

Re: Video card: Mathematical Operations Test failed!!!

2016-02-28, 18:08 PM

Hello Andy, 

 

This is also my first time using Lenovo and I hava had an amazin experience with it. I love my computer, but just last night my computer screen just went black and I was unable to turn it off for a while. when I was able to turn it back on the Lenovo Solution Center warning appeared. It has two error codes, one of them is similar to the one Hussam described which is:

 

ERROR CODE: WMBO1A008-WL7W8M

DEVICE: Motherboard

 

The other code was:

ERROR CODE: WVC007002-WL7W8M

DEVICE: intel(R) HD graphics 520.

 

I am not sure if those errors are the reason that when I use the camera to skype the image of the other person sometimes just turns green and I cannot see them. 

 

 

Is there a solution to this annoying problem?

 

Kindly regards,

 

Hern

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1 Posts

03-22-2016

singapore

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  • Message 9 of 17

Video card: Mathematical Operations Test failed!!!

2016-03-22, 7:00 AM

BRAND NEW IDEAPAD 300-141SK FAILED MATHEMATICAL OPERATIONS TEST CODE WVC00F002-UL7XHG.

 

KINDLY HELP ME WITH THE SAME. THANK YOU!

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2 Posts

03-21-2016

thailand

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  • Message 10 of 17

Re: Video card: Mathematical Operations Test failed!!!

2016-03-22, 7:46 AM

 a new ideapad500-15isk can't fix

intel  Video card: Mathematical Operations Test failed :WVC007002-RL8X7G

on windows 10

please help me !!! 

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2 Posts

05-10-2016

CO

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  • Message 11 of 17

Re: Video card: Mathematical Operations Test failed!!!

2016-05-10, 15:36 PM

Hi,

 

Please try with this driver:

 

http://support.lenovo.com/co/es/products/Laptops-and-netbooks/ThinkPad-X-Series-laptops/ThinkPad-X1-Yoga-Type-20FQ-20FR/downloads/DS105466

 

In my case this driver solved the issue.

 

Best Regards.

 

 

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5545 Posts

06-27-2008

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  • Message 12 of 17

Re: Video card: Mathematical Operations Test failed!!!

2016-05-10, 17:41 PM

Community GuidelinesSearchPrivate MessagingENDEESPTRUUACZ-SKTRMoto
PM requests for individual support are not answered. If a post solves your issue, please mark it so.

I am not a Lenovo employee

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5545 Posts

06-27-2008

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Re: Video card: Mathematical Operations Test failed!!!

2016-05-10, 18:00 PM

Moderator comment: Please note that the driver linked directly above is specified for a ThinkPad X1 Yoga model, not for the IdeaPad 500 series. As such, it may not install or it may yield unintended results. For the drivers specifically for the IdeaPad models, please see Andy_Lenovo's post further up-thread. Regards.


Community GuidelinesSearchPrivate MessagingENDEESPTRUUACZ-SKTRMoto
PM requests for individual support are not answered. If a post solves your issue, please mark it so.

I am not a Lenovo employee

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1 Posts

05-28-2016

IT

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  • Message 14 of 17

Re: Video card: Mathematical Operations Test failed!!!

2016-05-28, 17:46 PM

Hi Andy, I've just bought an Ideapad 300 15ISK and in the very first scan I had the same situation. It gives the Result Code WVC007002-UL7ZYM. Could you help me solve it? Thanks


 

 

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1 Posts

06-05-2016

US

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  • Message 15 of 17

Re: Video card: Mathematical Operations Test failed!!!

2016-06-05, 17:49 PM

I just opened my Ideapad and looked at the diagnostics that Lenovo had run and noticed that the mathematical operations test had failed on my computer as well.  The error code was WV003000-DL7AWH.

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2 Posts

11-21-2016

US

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  • Message 16 of 17

Re: Video card: Mathematical Operations Test failed!!!

2016-11-21, 12:55 PM

Hi,

I have got Yoga 700-14ISK Laptop and video card: Mathematical Operations Test has failed. At the beginnings I ignored, but these days my screen is freezing and not working. Sometimes It is giving blue screen and restarts itself.  What is the problem and How can I fix it??? Please help me!!!!

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4297 Posts

11-18-2012

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  • Message 17 of 17

Re: Video card: Mathematical Operations Test failed!!!

2016-11-21, 12:29 PM


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