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12-27-2016

CA

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  • Posts: 1
  • Registered: ‎12-27-2016
  • Location: CA
  • Views: 121
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Warranty & Quality

2016-12-27, 23:45 PM

After 4.5 months of new Lenovo laptop usage the motherboard is dead. The laptop is under the warranty, but Lenovo cannot repair it, the ticket status is frozen for 20 days - "We are working diligently to obtain replenishment stock and will repair your machine as soon as the part becomes available". Maybe I am wrong, but the world "warranty" means something different. I escalated the ticket to level 2, they suggested to replace my machine having Core i7-6500U by Intel® Pentium® 4405U. And no ETA for the parts needed for repair. I do not want the money back, I want the machine and the service for which I have paid, because it was a present for my kid. But I pretty sure it was my last time buying something from Lenovo.

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