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2024-06-01 14:19:40

Initial setup Stuck at Microsoft screen for choose privacy settings for your device

I cannot get pass this screen.  Does not respond to Next button and cannot scroll down to the bottom of the screen to see all options in order to select Accept and continue.  Appreciate any help before I return it.

Serial # *******  PF9XB3B06013.   I am located in the US.

MOD: Serial number removed as it's a privacy risk on a public forum - Doc

1
1
Solution
2024-06-02 14:09:30

Re:Initial setup Stuck at Microsoft screen for choose privacy settings for your device

Hi Nicksmom67,

I'm sorry to hear about the issue you're experiencing. It seems like a possible software glitch. You can try to restart your laptop and see if the issue persists. If it does, you might need to perform a system recovery.

Try reloading the BIOS to defaults as well.

- Remove all cables connected to the device (power cable, hdmi, external mouse, external keyboard, etc)
- Be sure device is switched off / powered off
- Press and hold down the power button for 60 seconds
- When done, re-attach all cables
- Attach the  ac adapter and let the unit charge for about couple of minutes
- Locate your machine's Novo button from the either sides. Check this knowledge base showing how it would look like: https://support.lenovo.com/ph/en/solutions/ht062552-introduction-to-novo-button-ideapad
- Click this by using an unfolded paperclip or anything similar that would fit.
- Machine should power up and boot straight to Novo Menu.
- Navigate and select using the arrow keys to BIOS Set Up.
 
Reload the BIOS to defaults:
- Inside the BIOS Set Up, navigate to the Exit Menu.
- Select Load Setup Default - click Enter, select YES and click Enter.
- Select Exit and Save Changes then click Enter, select YES and click Enter.
- Laptop should boot back to Windows.

I hope this helps. Let me know if you have any other questions.

Best regards,
Dex_Lenovo

   
We're here to help troubleshoot and investigate your issue, but know that you can always open a warranty service case here.
Get 10% Discount on Warranty & Services Upgrades Now!
Find original parts and upgrades on the Parts Lookup site.
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Initial setup Stuck at Microsoft screen for choose privacy settings for your device

Solution
2024-06-02 14:09:30

Re:Initial setup Stuck at Microsoft screen for choose privacy settings for your device

Hi Nicksmom67,

I'm sorry to hear about the issue you're experiencing. It seems like a possible software glitch. You can try to restart your laptop and see if the issue persists. If it does, you might need to perform a system recovery.

Try reloading the BIOS to defaults as well.

- Remove all cables connected to the device (power cable, hdmi, external mouse, external keyboard, etc)
- Be sure device is switched off / powered off
- Press and hold down the power button for 60 seconds
- When done, re-attach all cables
- Attach the  ac adapter and let the unit charge for about couple of minutes
- Locate your machine's Novo button from the either sides. Check this knowledge base showing how it would look like: https://support.lenovo.com/ph/en/solutions/ht062552-introduction-to-novo-button-ideapad
- Click this by using an unfolded paperclip or anything similar that would fit.
- Machine should power up and boot straight to Novo Menu.
- Navigate and select using the arrow keys to BIOS Set Up.
 
Reload the BIOS to defaults:
- Inside the BIOS Set Up, navigate to the Exit Menu.
- Select Load Setup Default - click Enter, select YES and click Enter.
- Select Exit and Save Changes then click Enter, select YES and click Enter.
- Laptop should boot back to Windows.

I hope this helps. Let me know if you have any other questions.

Best regards,
Dex_Lenovo

   
We're here to help troubleshoot and investigate your issue, but know that you can always open a warranty service case here.
Get 10% Discount on Warranty & Services Upgrades Now!
Find original parts and upgrades on the Parts Lookup site.
Batteries, AC Adapters, Memory, Storage, Displays, Cables and much more.

Did someone help you today? Press the thumbs-up icon below to thank them!
If you find a post helpful and it answers your question, please click the "Accept Solution" button!

6
6

Was this solution helpful?

Your feedback helps us improve!

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