Unable to shutdown my flex 5. It keeps on restarting automatically.
Tried below steps as well but still it keeps on restarting.
https://pcsupport.lenovo.com/si/sl/products/laptops-and-netbooks/flex-series/flex-5-1470-laptop-lenovo/solutions/ht117681-computer-reboots-itself-after-shutdown-unable-to-shutdown
Welcome to the Community Forums @Sanjeev28,
Is your machine running on windows 10 or Windows 11?
Here are some steps you can try.
Go to Control panel and choose Power options.
Under System Settings, click on Change settings that are currently unavailable.
Ensure Power button settings are set to shutdown.
Disable Fast Startup:
Control Panel --> Hardware and Sound --> Power Options --> Choose What the Power Buttons Do --> click Change settings that are currently unavailable --> under Shutdown settings, uncheck Turn on fast startup (recommended)--> click Save Changes
Save changes and shutdown.
Another option is to go to Device Manager.
Under system devices right click on Intel Management Interface and choose properties.
Choose the Power Management tab and uncheck "allow the computer to turn off this device to save power".
I'd recommend try performing a system file scanner to determine any corrupted system files on Windows and repair it.
Try disabling the Always on USB feature and Charge in Battery Mode feature from the BIOS.
Perform a static discharge/power cycle
- Remove all cables connected to the device (power cable, hdmi, external mouse, external keyboard, etc)
- Be sure device is switched off / powered off
- Press and hold down the power button for 60 seconds
- When done, re-attach all cables
- Attach the ac adapter and let the unit charge for about couple of minutes
- Locate your machine's Novo button from the either sides. Check this knowledge base showing how it would look like: https://support.lenovo.com/ph/en/solutions/ht062552-introduction-to-novo-button-ideapad
- Click this by using an unfolded paperclip or anything similar that would fit.
- Machine should power up and boot straight to Novo Menu.
- Navigate and select using the arrow keys to BIOS Set Up.
- Go to Configuration tab.
- Find the two mentioned features above "Always on USB" and "Charge in Battery Mode"
- Set these to as "Disabled"
- Navigate to the Exit Menu. Select Exit and Save Changes then click Enter, select YES and click Enter.
- Laptop should boot back to Windows.
If that does not work, reload the BIOS to defaults.
Boot through Novo button
- Power off the machine, disconnect all cables.
- Locate your machine's Novo button from the either sides. Check this knowledge base showing how it would look like: https://support.lenovo.com/ph/en/solutions/ht062552-introduction-to-novo-button-ideapad
- Click this by using an unfolded paperclip or anything similar that would fit.
- Machine should power up and boot straight to Novo Menu.
- Navigate and select using the arrow keys to BIOS Set Up.
Reload the BIOS to defaults
- Inside the BIOS Set Up, navigate to the Exit Menu.
- Select Load Setup Default - click Enter, select YES and click Enter.
- Select Exit and Save Changes then click Enter, select YES and click Enter.
- Laptop should boot back to Windows.
Regards.
Dex
Did someone help you today? Press the thumbs-up icon below to thank them!
If you find a post helpful and it answers your question, please click the "Accept Solution" button!
Was this solution helpful?
Your feedback helps us improve!Welcome to the Community Forums @Sanjeev28,
Is your machine running on windows 10 or Windows 11?
Here are some steps you can try.
Go to Control panel and choose Power options.
Under System Settings, click on Change settings that are currently unavailable.
Ensure Power button settings are set to shutdown.
Disable Fast Startup:
Control Panel --> Hardware and Sound --> Power Options --> Choose What the Power Buttons Do --> click Change settings that are currently unavailable --> under Shutdown settings, uncheck Turn on fast startup (recommended)--> click Save Changes
Save changes and shutdown.
Another option is to go to Device Manager.
Under system devices right click on Intel Management Interface and choose properties.
Choose the Power Management tab and uncheck "allow the computer to turn off this device to save power".
I'd recommend try performing a system file scanner to determine any corrupted system files on Windows and repair it.
Try disabling the Always on USB feature and Charge in Battery Mode feature from the BIOS.
Perform a static discharge/power cycle
- Remove all cables connected to the device (power cable, hdmi, external mouse, external keyboard, etc)
- Be sure device is switched off / powered off
- Press and hold down the power button for 60 seconds
- When done, re-attach all cables
- Attach the ac adapter and let the unit charge for about couple of minutes
- Locate your machine's Novo button from the either sides. Check this knowledge base showing how it would look like: https://support.lenovo.com/ph/en/solutions/ht062552-introduction-to-novo-button-ideapad
- Click this by using an unfolded paperclip or anything similar that would fit.
- Machine should power up and boot straight to Novo Menu.
- Navigate and select using the arrow keys to BIOS Set Up.
- Go to Configuration tab.
- Find the two mentioned features above "Always on USB" and "Charge in Battery Mode"
- Set these to as "Disabled"
- Navigate to the Exit Menu. Select Exit and Save Changes then click Enter, select YES and click Enter.
- Laptop should boot back to Windows.
If that does not work, reload the BIOS to defaults.
Boot through Novo button
- Power off the machine, disconnect all cables.
- Locate your machine's Novo button from the either sides. Check this knowledge base showing how it would look like: https://support.lenovo.com/ph/en/solutions/ht062552-introduction-to-novo-button-ideapad
- Click this by using an unfolded paperclip or anything similar that would fit.
- Machine should power up and boot straight to Novo Menu.
- Navigate and select using the arrow keys to BIOS Set Up.
Reload the BIOS to defaults
- Inside the BIOS Set Up, navigate to the Exit Menu.
- Select Load Setup Default - click Enter, select YES and click Enter.
- Select Exit and Save Changes then click Enter, select YES and click Enter.
- Laptop should boot back to Windows.
Regards.
Dex
Did someone help you today? Press the thumbs-up icon below to thank them!
If you find a post helpful and it answers your question, please click the "Accept Solution" button!
Was this solution helpful?
Your feedback helps us improve!@Sanjeev28
Did you find any solution for this? I have the same model and I am facing the same issue.
I tried all the above solutions.
Also, Updated bios and all the drivers..along with win11 ...After that it worked
Hi.
You commented on a thread owned and created by @Sanjeev28.
Perhaps you may want to try checking out the suggested steps exchanged above. Try as well to disable the flip to boot feature in BIOS.
- Make sure that the machine is properly powered down/switched off.
- Find the Novo Button. How a Novo button should look like: https://support.lenovo.com/ph/en/solutions/ht062552-introduction-to-novo-button-ideapad
- Access/click this by using an unfolded paperclip or by using something similar to the latter.
- Machine will power up to Novo Menu.
- Navigate and select using the arrow keys to BIOS Set Up.
- Inside the BIOS Set Up, go to Configuration tab and look for Flip to Boot. See if this is enabled or disabled.
To exit BIOS: navigate to the Exit Menu. Select Exit and Save Changes then click Enter, select YES and click Enter. The screen will fade out and then boot into Windows.
Or,
1) In the BIOS. Restart and access bios settings, under the "configuration" page you should see an option for "Flip To Boot," set it as disabled, save changes and reboot laptop.
2) In the Lenovo Vantage app, navigate to Device > My Device Settings > Power settings > Flip to boot and turn off the toggle.
Regards.
Dex
Did someone help you today? Press the thumbs-up icon below to thank them!
If you find a post helpful and it answers your question, please click the "Accept Solution" button!
@Dex_Lenovo wrote:
Hi.
You commented on a thread owned and created by @Sanjeev28.
Perhaps you may want to try checking out the suggested steps exchanged above. Try as well to disable the flip to boot feature in BIOS.
- Make sure that the machine is properly powered down/switched off.
- Find the Novo Button. How a Novo button should look like: https://support.lenovo.com/ph/en/solutions/ht062552-introduction-to-novo-button-ideapad
- Access/click this by using an unfolded paperclip or by using something similar to the latter.
- Machine will power up to Novo Menu.
- Navigate and select using the arrow keys to BIOS Set Up.
- Inside the BIOS Set Up, go to Configuration tab and look for Flip to Boot. See if this is enabled or disabled.To exit BIOS: navigate to the Exit Menu. Select Exit and Save Changes then click Enter, select YES and click Enter. The screen will fade out and then boot into Windows.
Or,
1) In the BIOS. Restart and access bios settings, under the "configuration" page you should see an option for "Flip To Boot," set it as disabled, save changes and reboot laptop.
2) In the Lenovo Vantage app, navigate to Device > My Device Settings > Power settings > Flip to boot and turn off the toggle.Regards.
Dex
My flip to boot option is disabled. Also the laptop is working fine in tablet mode. Getting shutdown normally but the problem is only when the laptop is in normal laptop mode.
I have also updated the bios and other updates that were available and recommended reinstalled windows 11 as well still the issue didn't resolved.
Hi.
Thanks for trying the suggestions.
For your case, it would be best to report this to the technical department team in your region so they can create a case number for service and open discussions for resolution.
You can also consult any nearby service facility in your region so a tech may offer service if available.
Regards.
Dex
Did someone help you today? Press the thumbs-up icon below to thank them!
If you find a post helpful and it answers your question, please click the "Accept Solution" button!
