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39 Posts

07-23-2018

United Kingdom of Great Britain and Northern Ireland

55 Signins

534 Page Views

  • Posts: 39
  • Registered: ‎07-23-2018
  • Location: United Kingdom of Great Britain and Northern Ireland
  • Views: 534
  • Message 11 of 15

Re: 320 15ABR Freezing

2018-09-04, 11:43 AM

The scan reveals no errors and everything is up to date.

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434 Posts

08-02-2018

United States of America

388 Signins

1696 Page Views

  • Posts: 434
  • Registered: ‎08-02-2018
  • Location: United States of America
  • Views: 1696
  • Message 12 of 15

Re: 320 15ABR Freezing

2018-09-04, 12:01 PM

Kindly try performing a clean boot on the laptop: 

 

Steps here: 

https://pcsupport.lenovo.com/us/en/solutions/ht070574?CID=ww:lenovosocial:20x9m6 (Lenovo Article)

 

https://support.microsoft.com/en-ph/help/929135/how-to-perform-a-clean-boot-in-windows (Microsoft Article)

 

After the clean boot, please monitor the performance of the laptop, then update us back. Thank you! 



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39 Posts

07-23-2018

United Kingdom of Great Britain and Northern Ireland

55 Signins

534 Page Views

  • Posts: 39
  • Registered: ‎07-23-2018
  • Location: United Kingdom of Great Britain and Northern Ireland
  • Views: 534
  • Message 13 of 15

Re: 320 15ABR Freezing

2018-09-04, 12:04 PM

I've already tried that about 20 times over the last 6 months.

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434 Posts

08-02-2018

United States of America

388 Signins

1696 Page Views

  • Posts: 434
  • Registered: ‎08-02-2018
  • Location: United States of America
  • Views: 1696
  • Message 14 of 15

Re: 320 15ABR Freezing

2018-09-04, 13:16 PM

It would be best to bring the laptop to a service provider https://support.lenovo.com/us/en/solutions/ht118678?CID=ww:lenovosocial:20x9m6 (filter by country) and check for a complete diagnosis/repair service. You may also inform the service provider to run a complete check in all the hardware components of the laptop. Also, kindly explain the things that you tried when you encounter the freezing issue so that they can replicate the problem in the service center. We hope everything will turn out smoothly. Have a great day ahead! 

 

Regards! 



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39 Posts

07-23-2018

United Kingdom of Great Britain and Northern Ireland

55 Signins

534 Page Views

  • Posts: 39
  • Registered: ‎07-23-2018
  • Location: United Kingdom of Great Britain and Northern Ireland
  • Views: 534
  • Message 15 of 15

Re: 320 15ABR Freezing

2018-09-04, 13:19 PM

Yep, already did that 4 times.

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