English Community

Lenovo NotebooksLenovo IdeaPad 1xx, 3xx, 5xx & 7xx, Edge, LaVie Z, Flex Notebooks
All Forum Topics
Options

2 Posts

01-06-2019

SK

2 Signins

28 Page Views

  • Posts: 2
  • Registered: ‎01-06-2019
  • Location: SK
  • Views: 28
  • Message 1 of 15

[720s-14IKB] Fingerprint reader Synaptics WBDI not working

2019-01-06, 14:43 PM

Hello my fingerprint not working.

  "This device can not start. (Code 10)"
Please help me. I did a few things. I updated drive. I did some setup in BIOS and after that update drive (This I found in this forum). But nothing work from forum, so I write you and hope for help.

Reply
Options

1 Posts

03-22-2019

US

1 Signins

12 Page Views

  • Posts: 1
  • Registered: ‎03-22-2019
  • Location: US
  • Views: 12
  • Message 2 of 15

Re: [720s-14IKB] Fingerprint reader Synaptics WBDI not working

2019-03-22, 3:35 AM

People have enormous problems making the synaptics fingerprint readers work.
Mine was dead for months until I upgraded to windows 10 1809.

It worked for a few months after that and died again.

I think the driver is unreliable, but I've yet to find a recipe to make it work again.

It is most likely a problem from synaptics.

Reply
Options

5 Posts

04-05-2019

US

5 Signins

89 Page Views

  • Posts: 5
  • Registered: ‎04-05-2019
  • Location: US
  • Views: 89
  • Message 3 of 15

Re: [720s-14IKB] Fingerprint reader Synaptics WBDI not working

2019-04-05, 8:52 AM
uninstall your device, don't upadte to latest driver, reinstall your old version, which is on Jun 8, 2017, version no. is 5.5.2613.1050, search your C: driver with the keyword fingerprint, you will find the old driver. The problem is caused by update of Windows, but the old version is ok.
Reply
Options

5 Posts

04-05-2019

US

5 Signins

89 Page Views

  • Posts: 5
  • Registered: ‎04-05-2019
  • Location: US
  • Views: 89
  • Message 4 of 15

Re: [720s-14IKB] Fingerprint reader Synaptics WBDI not working

2019-04-05, 8:56 AM

Reply
Options

5 Posts

04-05-2019

US

5 Signins

89 Page Views

  • Posts: 5
  • Registered: ‎04-05-2019
  • Location: US
  • Views: 89
  • Message 5 of 15

Re: [720s-14IKB] Fingerprint reader Synaptics WBDI not working

2019-07-10, 3:27 AM

Very interesting, my fingerprint stopped working again, i called Lenovo, same stupid solution, asked me to resintall the Windows. sigh. Levono just don't have professional technician to solve this problem. Anyhow, I checked google to find the solution, after two hours, nothing postitive. problem is still there.

 

Suddenly, i by chance to click one place and then click back in the device manager, only two steps, what a magic thing was the fingerprint works again yesterday, till today, no issue. I solved the problem for now.   You could give a try, but don't ask me why, no idea. 

 

 

 

 

Reply
Options

Re: [720s-14IKB] Fingerprint reader Synaptics WBDI not working

2019-07-10, 16:14 PM

When you hover your cursor over the buttons, they tell you what they do. You just disabled and enabled your fingerprint scanner again.

As it looks right now, you can only wait for Lenovo to publish actually working drivers, and until then, stick to old drivers. I am really surprised about how many Lenovo devices are having driver issues... Basically every AMD device has audio driver issues that affect the chipset and the entire system, a lot of Qualcomm and Realtek WiFi adapters produce non-solveable issues (unless you want to switch the WiFi adapter, that is). 700 and 900 devices encounter problems with the touchscreen and fingerprint scanner and so forth.

Reply
Options

12 Posts

07-21-2019

ID

14 Signins

128 Page Views

  • Posts: 12
  • Registered: ‎07-21-2019
  • Location: ID
  • Views: 128
  • Message 7 of 15

Re: [720s-14IKB] Fingerprint reader Synaptics WBDI not working

2019-07-21, 10:52 AM

I also have this problem about 1-2 weeks ago, don't know exactly what trigered this problem.

Still no update yet?

Reply
Options

6 Posts

01-26-2018

TR

26 Signins

251 Page Views

  • Posts: 6
  • Registered: ‎01-26-2018
  • Location: TR
  • Views: 251
  • Message 8 of 15

Re: [720s-14IKB] Fingerprint reader Synaptics WBDI not working

2019-08-05, 13:55 PM

This solution worked for me.

 

Open REGEDIT.

 

HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\System

 

Click on \System folder. Right click to right area New => DWORD (32 Bit) Value

 

Name the value like below.

AllowDomainPINLogon

 

Then double click the value and change 0 to 1. Restart your computer. That is it. Have fun.

 

https://www.youtube.com/watch?v=Py9FWS1-Nuk

Reply
Options

12 Posts

07-21-2019

ID

14 Signins

128 Page Views

  • Posts: 12
  • Registered: ‎07-21-2019
  • Location: ID
  • Views: 128
  • Message 9 of 15

Re: [720s-14IKB] Fingerprint reader Synaptics WBDI not working

2019-08-11, 3:15 AM

I do BIOS update to

(Details from Lenovo Vantage)

BIOS Update - 10 (64) - 6LCN25WW
Release date: 18/7/2019

 

Is now working, for around 2 weeks now.

Reply
Options

1 Posts

08-16-2019

US

7 Signins

72 Page Views

  • Posts: 1
  • Registered: ‎08-16-2019
  • Location: US
  • Views: 72
  • Message 10 of 15

Re: [720s-14IKB] Fingerprint reader Synaptics WBDI not working

2019-08-16, 17:45 PM
Thank you!! Saved me hours of frustration!
Reply
Forum Home

Community Guidelines

Please review our Guidelines before posting.

Learn More

Check out current deals!

Go Shop
X

Save

X

Delete

X

No, I don’t want to share ideas Yes, I agree to these terms