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5 Posts

04-20-2021

Belgium

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After update, special function key won't disabled the camera

2021-04-20, 13:30 PM

Hello, 

 

I have a Lenovo Ideapad 330-15ICH laptop. When it worked properly, I could disabled my camera with F8 (or fn+F8). It is useful to avoid being filmed when you don't want to.

After an update (I read on this forum that it could be the Windows 20H2), I am not able to switch the camera off with this technique anymore.

It is not a keyboard problem, since the logo "camera disabled" is shortly appearing on the screen when I press fn+f8. But the camera is still working.

When I do the switch again, nothing change except the "camera on" logo shortly appearing. 

I tried reinstalling the camera driver but it's not working. 

What can I do about that ? I know I can disable the camera in the settings, but it was really practical to have this shortcut.

Thank you for your help ! Have a nice day. 

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1834 Posts

01-08-2021

Philippines

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Re:After update, special function key won't disabled the camera

2021-04-20, 13:51 PM

Hello Noncolodei,

 

Welcome to the Community Forums.

 

Have you tried testing the function key on Word if it would capitalize certain letters? Just to isolate the issue if it could be hardware related.

 

If the Function key doesn't work its specific function in Word then follow the steps below.

 

If specific keys do not work, please try to troubleshoot the keyboard as indicated here

 

Try testing the keyboard using an external keyboard as well. 

 

If on-screen keys work along with the external keyboard but fails to function in the CMD lines, it maybe a hardware issue under the board so replacement can be the solution.

 

Update us how it goes.

 

Regards.
Dex_Lenovo



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5 Posts

04-20-2021

Belgium

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  • Message 3 of 10

Re:After update, special function key won't disabled the camera

2021-04-20, 14:14 PM
Hello Dex_Lenovo, Thanks for your answer. As I said in my post, this is not a keyboard problem since it shows the disabling/enabling pop-up that notifies me when I have pressed fn+f8 buttons. I tried with an external keyboard, and nothing changes. What could it be ? Thanks for your time
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1834 Posts

01-08-2021

Philippines

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  • Message 4 of 10

Re:After update, special function key won't disabled the camera

2021-04-20, 17:18 PM

Hi Noncolodei,

 

I might ask if the other FN key is working? How was the other keys. Try to test F8 key on application if there is an complimentary app like excel.

 

Regards.
Dex_Lenovo



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152 Posts

12-28-2020

China

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  • Message 5 of 10

Re:After update, special function key won't disabled the camera

2021-04-21, 7:30 AM

Hi;

We need logs to analysis this issue.

Please download files from the link below, and you firstly need to read the PDF file in it.

https://meta.box.lenovo.com/v/link/view/4b7d995b8e9246d7a164749291f167c0

Then upload or show me the logs.

thank you.

I am looking forward your reply.

 

 

 

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5 Posts

04-20-2021

Belgium

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  • Message 6 of 10

Re:After update, special function key won't disabled the camera

2021-04-21, 10:19 AM

@Dex_Lenovo : Every other keys are working, especially the fn+f4 which does the same as f8 but for the mic. It works for the mic but not for the camera :(@

 

@BPBWXS : the download of the file is blocked by Chrome because it is dangerous. Is there another way to give you my logs ? Like with the Microsoft Event Viewer ? 

Thanks !

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152 Posts

12-28-2020

China

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  • Message 7 of 10

Re:After update, special function key won't disabled the camera

2021-04-21, 10:26 AM

Hi;

 

How about e-mail? Try if you can e-mail the file to me.

My e-mail address:

liweiwei1@lenovo.com

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152 Posts

12-28-2020

China

76 Signins

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  • Message 8 of 10

Re:After update, special function key won't disabled the camera

2021-04-22, 1:47 AM

Sorry, forgot to tell you the password is:

lenovo

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152 Posts

12-28-2020

China

76 Signins

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  • Posts: 152
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  • Views: 1425
  • Message 9 of 10

Re:After update, special function key won't disabled the camera

2021-04-28, 6:21 AM

If you installed antivirus software, it would be blocked when you download the tool.

So please quit those antivirus software before you download and run the tool.

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5 Posts

04-20-2021

Belgium

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  • Message 10 of 10

Re:After update, special function key won't disabled the camera

2021-04-29, 13:25 PM

Hi, 

I don't really want to download something on my computer. Is there any another way to give you my logs ? Like with the Microsoft Event Viewer ? 

Thanks

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