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Audio not working Lenovo Ideapad 3-14IIL05

2020-09-25, 10:34 AM



My laptop's audio stopped working maybe three days ago. I have tried to update my audio drivers and rollback many times but no help. I have tried every thing in this list https://support.microsoft.com/en-in/help/4520288/windows-10-fix-sound-problems and nothing solved my problem. When I try troubleshooting, it always says “Audio services not responding”.  

Help is needed thanks!

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Re:Audio not working Lenovo Ideapad 3-14IIL05

2020-09-25, 10:45 AM



Welcome to the Lenovo forum community!


This sounds like incompatible drivers from a Windows update to me.  

Windows updates have a way of messing with hardware drivers, as they sometimes tend to not be compatible with the hardware made by the laptop manufacturers, be it Dell, Asus, Lenovo etc etc.


What usually helps is denying Windows Updates from affecting hardware drivers completely. You can do this by performing the step below:




Disable Automatic Hardware drivers update


- Right click the Windows Icon, select the "Search" Function.


- Type "Control Panel" and select "Small icons" or "Large Icons" in the "View By" top right.


- Click the "System Icon"


- Navigate to "Advanced System Settings" -> "Hardware"


- Click "Device Installation Settings" and Select "No"


**This will prevent Windows from interfering with your hardware drivers in future updates, but keep crucial security updates rolling.




Press the Windows Key + X, or right click the Windows icon in the bottom left. Select Device Manager from the list.




Expand the following areas:  


- Audio input and output   (Realtek Audio or similar)


- Sound, video and game controllers  (Realtek Audio or similar)


- Software components (Realtek Audio Effects Component and Universal Service if listed)


- System devices (Intel Smart Sound and/or High Definition Audio Controller)




Update them by choosing from the driver lists on your computer, make sure to choose the most recent drivers you can find that is Audio related.


(Usually the top one or the one marked in blue if no dates are shown)




- Right Click the devices


- Select Update Driver


- Browse my computer for drivers


- Let me pick from a list of available drivers on my computer


- Select the most recent driver from the list for every device then Click Next


- Close confirmation dialog.




If nothing works, then try the to Undo the Windows update or use a System restore:




Rolling back to a previous Win 10 Version :


- Open the Windows 10 Settings Menu by clicking the gear icon in the Windows Start menu, or by pressing “Windows+I” keys.


- Click “Update & security”


- Click the “Recovery” tab on the sidebar.


- Under “Go back to the previous version of Windows 10,” click “Get started.”


- If this is not available, then there should always be a "restore point" you can choose from "System Recovery"


- Click the Windows key and type "System Recovery" and click "Recovery" in the list.  


- Select "Open System Restore" - Click "Next" and select the latest "Restore point" where the device was working.


**Note: Rollbacks Will only remove Apps and Programs installed after the selected Restore Point date. It will not remove word/text files or pictures etc.




Once the Update rollback or the System restore is finished and if everything is back to normal.  

Perform the Disabling of Automatic Hardware Driver updates again, so that future Win updates do not interfere with hardware drivers again.


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Re:Audio not working Lenovo Ideapad 3-14IIL05

2020-09-25, 17:41 PM
Thank you so much! Updating Realtek Audio Effects Component driver fixed the problem!
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