English Community

Lenovo NotebooksLenovo IdeaPad 1xx, 3xx, 5xx & 7xx, Edge, LaVie Z, Flex Notebooks
All Forum Topics
Options

5 Posts

06-01-2020

GB

9 Signins

60 Page Views

  • Posts: 5
  • Registered: ‎06-01-2020
  • Location: GB
  • Views: 60
  • Message 1 of 10

Black screen issue - Ideapad 5 15 AMD

2020-06-29, 21:32 PM

Love these AMD Ryzen 4000 series laptops.  Great value and great performance but...

 

every now and again my screen goes black and the laptop is unresponsive and the system needs to be turned off and then back on again.  No warning, it just goes black.  I've had the laptop 2 weeks and it's happened 4 times.  This is an annoying niggle that I can live with if I have to but my concern is that it is a hardware issue that may get worse and lead to a failure at some point in the future.  I've run all the Lenovo diagnostics - both via Vantage and the downloaded diagnostic tool and they all say all the hardware is good.

 

Has anyone else experienced this type of issue?  Did you fix it and how?

Reply
Options

25 Posts

06-05-2020

US

22 Signins

215 Page Views

  • Posts: 25
  • Registered: ‎06-05-2020
  • Location: US
  • Views: 215
  • Message 2 of 10

Re:Black screen issue - Ideapad 5 15 AMD

2020-06-30, 6:11 AM

Did you install the latest Windows Update, aka the May 2020 Update/Windows 10 Version 2004?

If so try to rollback to Version 1909. The 2004 update isn't fully baked yet, even though it's released) and causes a ton of issues on the Ryzen 4000 Based Lenovo machines.

 

Reply
Options

5 Posts

06-01-2020

GB

9 Signins

60 Page Views

  • Posts: 5
  • Registered: ‎06-01-2020
  • Location: GB
  • Views: 60
  • Message 3 of 10

Re:Black screen issue - Ideapad 5 15 AMD

2020-06-30, 8:46 AM

I've deliberately avoided updating all my household's PCs to the 2004 update due to the well reported issues with it.  My Ideapad is still on 1909.

Reply
Options

25 Posts

06-05-2020

US

22 Signins

215 Page Views

  • Posts: 25
  • Registered: ‎06-05-2020
  • Location: US
  • Views: 215
  • Message 4 of 10

Re:Black screen issue - Ideapad 5 15 AMD

2020-06-30, 21:20 PM

Hmm.

In that case then if you want to do some basic troubleshooting I'd recommend checking the Event Viewer next time it happens and seeing what the OS reports and see if there's any odd events. 

May also check to see if the system is set to automatically restart on BSOD and disable that setting if so to see if it's a system stop that's just not resetting properly. 

I'd also update graphics drivers directly from the AMD website. Their drivers have a better control center than the default Radeon Settings Light that ships on these machines. It shows system temps, so that could help determine if it's heat related. 

By the way, thank you for not being upset about me asking about the update install. There's another poster upset because it's usually the first thing I suggest on these threads since the May update has been a bit of a disaster on many systems

Reply
Options

5 Posts

06-01-2020

GB

9 Signins

60 Page Views

  • Posts: 5
  • Registered: ‎06-01-2020
  • Location: GB
  • Views: 60
  • Message 5 of 10

Re:Black screen issue - Ideapad 5 15 AMD

2020-07-01, 7:44 AM

Thanks for that.  I'll give those suggestions a try and see what happens.

 

Some people are amazing, aren't they.  They ask for help and then show no appreciation for those that offer advice.

Reply
Options

2 Posts

07-02-2020

US

3 Signins

45 Page Views

  • Posts: 2
  • Registered: ‎07-02-2020
  • Location: US
  • Views: 45
  • Message 6 of 10

Re:Black screen issue - Ideapad 5 15 AMD

2020-07-02, 16:29 PM

I have had my ideapad 5 14 inch with Ryzen 4500u and 16 gb ram for about a week now and a similar issue occurs sometimes for me. When I wake up my device from sleeping mode, the pc starts, but the screen stay black. I connected an external monitor to check if the pc was really running and the external monitor worked fine. So my laptop display is the one causing the issue. Not sure how to fix this. I hope it is just a software problem and not a hardware one...

Reply
Options

5 Posts

06-01-2020

GB

9 Signins

60 Page Views

  • Posts: 5
  • Registered: ‎06-01-2020
  • Location: GB
  • Views: 60
  • Message 7 of 10

Re:Black screen issue - Ideapad 5 15 AMD

2020-07-02, 17:53 PM

I think the black screen on waking is  a Windows 10 issue.  I'm pretty sure I came across that while I was researching my own problem.

Reply
Options

2 Posts

07-02-2020

US

3 Signins

45 Page Views

  • Posts: 2
  • Registered: ‎07-02-2020
  • Location: US
  • Views: 45
  • Message 8 of 10

Re:Black screen issue - Ideapad 5 15 AMD

2020-07-03, 21:35 PM

I see, thanks for the heads up. I hope your problem gets fixed soon!

Reply
Options

5 Posts

06-01-2020

GB

9 Signins

60 Page Views

  • Posts: 5
  • Registered: ‎06-01-2020
  • Location: GB
  • Views: 60
  • Message 9 of 10

Re:Black screen issue - Ideapad 5 15 AMD

2020-07-04, 9:44 AM

Not wanting to risk things by speaking too soon, but I've not had any further black screens.  I download the AMD software from the AMD website but I'll wait and see.

Reply
Options

5 Posts

06-01-2020

GB

9 Signins

60 Page Views

  • Posts: 5
  • Registered: ‎06-01-2020
  • Location: GB
  • Views: 60
  • Message 10 of 10

Re:Black screen issue - Ideapad 5 15 AMD

2020-07-04, 13:48 PM

Spoke too soon.  Just had a BSOD and looks like it might be a driver issue related to Intel Wi-Fi 6 AX200.  I've updated the drivers using the ones on the Intel website and will see how it goes.

 

I'd not had BSODs previously but I changed the automatic restart as advised by the immensely helpful XboxMountainDew and then checked the event log.

 

Fingers crossed.

Reply
Forum Home

Community Guidelines

Please review our Guidelines before posting.

Learn More

Check out current deals!

Go Shop
X

Save

X

Delete