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04-23-2020

GB

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Camera Not Working

2020-04-23, 13:30 PM

Hello, My integrated camera is not working. and i dont know how to fix it. PLease help

 

Here is a screen shot of what happens. Ive tried uninstalling anf reinstalling drivers. and this doesnt work either.

 

I have a Lenovo IdeaPad C340

 

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2 Posts

04-24-2020

US

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Re:Camera Not Working

2020-04-24, 3:25 AM

I have the exact same problem. It started today (04-23-20). Neither camera works (ThinkVantage Virtual Camera and Integrated Camera).  I updated the graphics driver to the latest model (Intel(R) HD Graphics 4000) but it did not resolve the issue. I have a Lenovo X1 Carbon 1st Gen (Type 34xx) Laptop (ThinkPad) - Type 3443. I would really appreciate support.

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2 Posts

04-24-2020

AE

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Re:Camera Not Working

2020-04-24, 8:43 AM

i have the same problem. The camera privacy setting in lenovo vantage app is ON in the privacy mode and when i turn it off, it comes back ON again. 

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04-24-2020

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Re:Camera Not Working

2020-04-24, 15:31 PM

Same problem with IdeaPad S340 can't do virtual meetings at home. My camera screenshot is just red. have installed drivers, updates nothing works. Have only had this laptop since October 2019. Using window 10

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04-24-2020

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Re:Camera Not Working

2020-04-24, 18:57 PM

The following finally fixed the camera problem for me:

 

In the Start menu, go to Lenovo Vantage. On the first page that pops up, there is a section called "Quick Settings" under which there are 3 green buttons for Microphone, Camera, and Update. For some reason, the Camera button was "off" for me. Turned it on, and now camera works again - after a lot of work running scans, updating software, uninstalling and installing drivers, etc... Hope this might help others.

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1 Posts

04-24-2020

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Re:Camera Not Working

2020-04-24, 22:01 PM

I had the same issue.  It really worked by going to Lenovo Vantage at the Start menu.  The camera icon did say off and after turning it on, the camera worked again!  Thanks!

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04-24-2020

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Re:Camera Not Working

2020-04-24, 23:50 PM

wow it actually worked for me! thanks! 

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1 Posts

04-25-2020

RS

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  • Message 8 of 17

Re:Camera Not Working

2020-04-25, 12:14 PM

I have the same issue on Lenovo C340. And when I go into Lenovo Vantage settings there is no option to turn on the camera.

 

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1 Posts

04-26-2020

US

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Re:Camera Not Working

2020-04-26, 12:46 PM

My camera is on (both in Lenovo Vantage and on my keyboard/F8) but the image is just black.  I've run Windows Update and a BIOS update, and still nothing.  The camera light is on indicating it's functioning, but the image is just black.  I see others have had this issue.  Any ideas how to fix this?  The camera stopped working sometime this week, as I was able to use it last weekend.   

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5 Posts

07-23-2019

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  • Message 10 of 17

Re:Camera Not Working

2020-04-28, 14:28 PM

I have the same problem. I get the error code 0xa00f4271 <media capture failed event> (0x80070018) when I try to use my camera and there is no camera option in the Lenovo Vantage quick settings. My BIOS, Windows, and drivers are all up to date. Privacy and antivirus settings are all okay. I've tried everything. Still nothing is working. Since my laptop is under warranty Lenovo wants me to send it in but I am a student and cannot go without my laptop for days.

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