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2 Posts

07-18-2021

United States of America

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Camera Stops working "Camera not detected"

2021-07-21, 19:17 PM

Hi

I noticed that my zoom video mysteriously stops in the middle of a zoom presentation.
But it is not zoom since my "camera is not detected".  Error code is "0xA00F4244 Error code".

I have  FLEX-15IML Laptop (ideapad) - Type 81XH, SERIAL NUMBER MP1QNASJ. I have windows 10 with all udpates.
I use McAffee.

 

Here is what I already did: i) Checked privacy, ii) used F8, iii) Checked shutter, iv) Windows updates up to date
v) Disabled camera and then rebooted (Sometimes it works) NOTE: Sometimes when the camera stops 
device manager does not even list it. vi) Device manager says I have latest driver, vii) I have a message

dating back to July 9 that  Device USB\VID_1BCF&PID_0B13&MI_00\6&287431f7&0&0000 requires further installation.

Maybe that is the problem but I dont know how to fix it.

 

When I reboot I hit restart but I shouldn't have to reboot to see my camera (or hard stop close plus open). One problem might

be I leave my computer on continuously but that goes away when I reboot.

 

I am writing today since it just happened and when I rebooted my camera was listed in device manager but my camera still was not detected.

 

I have read about downloading drivers from Lenovo website but I am not certain how to do that, where to go, and how to install them.

 

Any insights (or fixes) would be greatly appreciated

Thanx

Russell Hendel

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3173 Posts

01-08-2021

Philippines

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Re:Camera Stops working "Camera not detected"

2021-07-21, 19:34 PM

Welcome to the Community Forums @RJHendel 

 

Thanks for taking the time to initiate a post. Perhaps you can give these steps a try, just a heads up that you might have already gone through some of the steps here, but still try do it.

 

I would advise to try to uninstall the camera driver from the Device Manager (assuming you have clicked on View tab then clicked on Show hidden devices option), but since it is not listed, start here.

 

Reset Camera
- Go to "Settings" by right clicking the Start Menu at the bottom left of desktop.
- Select "Apps and Features", type "Camera" in the search field.
- Click the Camera and look for the "Advanced Options".
- Look for the "Reset" and then click the "Reset" button.

 

Test the camera, if fail, proceed.

 Troubleshoot Windows Store Apps
- Go to "Settings" and then click on "Update and Security".
- Click "Troubleshoot" from the list on the left side. Look for "Additional troubleshooters".
- Look or scroll to find the "Windows Store Apps", click it and then choose "Run the troubleshooter".

 

Now head to support site. Use your machine serial number to load up the correct drivers through the search bar. Once the page loads up, head to Drivers and Software tab, find the camera drivers and then download the drivers, install it. Restart the machine and test the camera.

 

It's worthy to mention that you may also try connecting an external camera to further isolate the issue - or try to boot the machine in safe mode to find if the same error message would occur on the camera application.

 

Regards.
Dex



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2 Posts

07-18-2021

United States of America

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  • Message 3 of 4

Re:Camera Stops working "Camera not detected"

2021-07-21, 20:32 PM

Dex

Thanx for the detailed messages. 1) My camera was working (I disabled and rebooted vs. uninstalled and rebooted) but 2) I reset it
which erased some messages in the event log. ALso I had not tried 3) safe mode. Thanx also for the detailed information about
where to find drivers.

 

I dont use my camera that often and this typically doesn't happen till after an hour or so on Zoom. I have some conferences this

week. WIll see if the "camera" remains under these circumstances.

 

Will come back if this persists but right now I am ok

RJHendel (Russell)

 

 

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3173 Posts

01-08-2021

Philippines

197 Signins

18139 Page Views

  • Posts: 3173
  • Registered: ‎01-08-2021
  • Location: Philippines
  • Views: 18139
  • Message 4 of 4

Re:Camera Stops working "Camera not detected"

2021-07-22, 11:07 AM

Hi @RJHendel 

 

Thanks for updating the thread. You are free to get back in the thread if you'd need help anytime regarding the same subject.

 

Regards.
Dex



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