English Community

Special Interest DiscussionsGeneral Discussion
All Forum Topics
Options

1 Posts

11-21-2020

US

1 Signins

5 Page Views

  • Posts: 1
  • Registered: ‎11-21-2020
  • Location: US
  • Views: 5
  • Message 1 of 2

Cannot get status of repair of my brand new Lenovo laptop

2020-11-21, 17:24 PM

I received a new Ideapad Flex laptop for my birthday on Oct 1.  Within a week, the touchpad stopped working.  I contacted Lenovo, and they sent me a FedEx label to ship it back to them for repair.  Since then, I cannot get an update.  I was told I'd have it back in a 10-day turnaround time fo repar.  I've called them twice, and was told I'd get an update by email within 24-48 hours.  I don't get any email.  (it is also NOT in my spam.)  This is very poor service, and very frustrating.  Are they trying to steal my laptop or what.

Reply
Options

12062 Posts

11-30-2015

PH

7112 Signins

743049 Page Views

  • Posts: 12062
  • Registered: ‎11-30-2015
  • Location: PH
  • Views: 743049
  • Message 2 of 2

Re:Cannot get status of repair of my brand new Lenovo laptop

2020-11-24, 13:33 PM

Hi RepairMyLaptop,

 

Welcome to the Community Forums.

 

Sorry to read about your experience.

 

In behalf of the Community, I would like to extend further assistance on the case.

 

I will send you a private email that you can reply with personal information related to the case.

 

Update us back soon as convenient.

 

Regards

 



Did someone help you today? Press the thumbs-up icon below to thank them.!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.


Using Browser Search to find your answers in Lenovo and Moto Community

Reply
Forum Home

Community Guidelines

Please review our Guidelines before posting.

Learn More

Check out current deals!

Go Shop
X

Save

X

Delete