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16 Posts

07-31-2019

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Cannot update Winbook 300e to Windows 10 1903!

2019-09-05, 11:54 AM

I just bought this laptop recently and whilst it runs well I cannot update to the latest Windows version! I get the 'your device is not ready' message in Windows Update. I speculate it may be a driver issue, likely the touchpad since I cannot make use of gestures (they worked before I updated to 1803-from 1703). Upon checking the drivers page for my model I find that many of the drivers were last updated in 2018.

 

I'm still unsure to the cause of the issue, could anyone help me please.

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261 Posts

07-10-2019

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Re: Cannot update Winbook 300e to Windows 10 1903!

2019-09-05, 18:35 PM

fwiw, when you use Windows 10 installation media to try and upgrade an existing copy of windows 10, a cryptic error code is normally displayed if the upgrade fails and reverts back to previous working copy of Windows.  Googling the error code 'may' reveal the cause of the failure.

 

https://www.microsoft.com/en-gb/software-download/windows10

 

 

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Re: Cannot update Winbook 300e to Windows 10 1903!

2019-09-05, 22:01 PM

I don't see how your response answers my question?

 

I am reluctant to do a clean install through USB media as this will wipe all the Lenovo apps, drivers and customisations, all of which I'd rather keep.

 

I prefer the update to come through as it should through Windows Update.

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  • Message 4 of 9

Re: Cannot update Winbook 300e to Windows 10 1903!

2019-09-06, 2:35 AM

I think you misread my earlier reply. I am NOT suggesting you do a clean install.  I was suggesting you could boot up your copy of Windows normally, and then perhaps run the setup program from the installation media (to avoid having to repeatedly download if you wish to try again later) which can offer to UPGRADE previous versions of Windows 10 for you.   

 

Then observe what error code appears should it fail compatibility check, or upgrade fails, and revert back to previous version.  I would also like to suggest you back up entire laptop to before proceeding in case the upgrade bricks the laptop.

 

Otherwise, wait for Microsoft and Lenovo to resolve the issue.

 

(I don't work for Lenovo)

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Re: Cannot update Winbook 300e to Windows 10 1903!

2019-09-06, 7:30 AM

I see what you mean.

 

If I were to wait what's the guarantee that Lenovo will provide updated drivers? Surely they will since this is a relatively new device, only released last year-I think. I've never encountered such an issue with other OEMs, companies like Dell and HP are very timely. The fact that Lenovo hasn't released driver updates for certain hardware since last year makes me feel uneasy.

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Re: Cannot update Winbook 300e to Windows 10 1903!

2019-09-06, 10:34 AM

I think they are probably not high because the device is a Windows 10 Pro educational device. They put a higher emphasis on driver stability than quick driver updates to possibly unstable versions. The thing is, if the update won't be rolled out by Windows Update itself, the installer most likely won't work as well. It is usually caused by - as you noticed already - incompatible drivers (see some IdeaPad 300 Intel Optane powered devices). Running the Media Creation Tool will most likely not make a large differene. What configuration do you have? Do you have the 300e or the 300e 2nd Gen with the Intel Pentium Silver CPU? Because Lenovo only listed the 2nd Gen as compatible with 1903.

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Re: Cannot update Winbook 300e to Windows 10 1903!

2019-09-06, 10:45 AM

I have the first gen I think, 4GB RAM, Celeron 3450, 64GB eMMC.

 

Does that mean they won't update it since it's part of their educational portfolio? I don't have much experience with Lenovo products - hence all the questions!

 

Though there's no mention of education in the about pc settings area, it was Windows 10 S mode then I switched out of it to Windows 10 Pro.

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Re: Cannot update Winbook 300e to Windows 10 1903!

2019-09-06, 10:48 AM

The WinBook are made for schools, thus educational. Pro confirms that as that is used on enterprise or educational devices (unless you're on a university which hands outs Windows 10 Education licences). It was just a reference to the driver situation. In that case, since it is the less modern version, you should wait until it gets officially pushed out to your device. Did you try running the Media Creation Tool on your device already? If that doesn't work you'll have to wait.

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  • Message 9 of 9

Re: Cannot update Winbook 300e to Windows 10 1903!

2019-09-06, 11:25 AM

I haven't tried that yet but may give it a go over the weekend. Otherwise I'll just have to wait, I am willing to wait as long as they do provide an update later on down the line - last thing I want is to be left waiting cold turkey and end up with no further updates from Lenovo.

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