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United Kingdom of Great Britain and Northern Ireland

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  • Posts: 2
  • Registered: ‎11-08-2019
  • Location: United Kingdom of Great Britain and Northern Ireland
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  • Message 1 of 2

Dolby Audio issue

2019-11-08, 2:16 AM

Hi all, 


I recently purchased a C340 API laptop that came with Dolby audio software pre-installed. Since running several system updates, Upgrading to windows 1903/BIOS/Drivers I appear to have lost the software for this.


I have tried following other similar support tickets and the given fix has not worked for me, unfortunately.


My current audio that is installed is called "Synaptics Audio" that was the only available driver from the Lenovo Vantage support page.


Please advise where I can install this from?






56 Posts



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  • Posts: 56
  • Registered: ‎09-27-2019
  • Location: China
  • Views: 1086
  • Message 2 of 2

Re: Dolby Audio issue

2019-11-12, 3:25 AM
hi Luc1en,
It is recommended that you uninstall the audio driver from the device manager. After rebooting, update the latest audio drivers with Lenovo vantage. You will find that Windows will automatically push to install the Dolby app, or you can download and install the Dolby app from Windows by yourself.
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