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9 Posts

05-28-2021

Hungary

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FN F4-F6-F7F8 keys not working (Ideapad 330s-14ikb 81f4)

2021-05-28, 10:47 AM

Hi all,

 

I have this laptop and some of the FN buttons are not working on Windows 10 64 bit.

This is a fresh installation of Windows 10 (UEFI) because I upgraded laptop with 8 GB RAM (Kingston KVR24S17S8/8) and M.2 SSD (Kingston A2000 500 GB SA2000M8/500G). And there is a 1TB HDD as well (inside).

 

What I did (with run as admin):

- Went to Lenovo Support page and identify my laptop, then ran automatic driver update with success. Drivers are up-to-date from Lenovo side.

- Updated Windows fully.

- Read on internet about Hotkey Feature Integration process. Tried to install relevant (r0yvu34w) and non-relevant driver (e.g. r09vu20w) as well but no success.

Relevant software installation is stucked at 99% ("Extracting files") and freezed. Wait more than 30 minutes but nothings happening. I tired many times but no success. Killed from Task manager.

- Changed BIOS settings: disable Hotkey mode (to use mute button just need to press FN+F4 but not working)

- Uninstall/reinstall keyboard drivers from Device manager - No changes

- Check drivers with Lenovo Vintage software (result: up-to-date) and ran diagnostic with success but the issue is the same. It seems no hardware issue (?) only software

 

Could you help me to resolve this problem, please?

 

Thank you,

 

Kind regards,

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2467 Posts

01-08-2021

Philippines

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Re:FN F4-F6-F7F8 keys not working (Ideapad 330s-14ikb 81f4)

2021-05-28, 12:00 PM

Welcome to the Community Forums LenoRol,

 

Thank you for sharing your query in the Community boards. I might suggest trying these steps for the keyboard.

 

Follow the troubleshooting steps here. https://support.lenovo.com/ph/en/solutions/ht103985-keyboard-keys-may-not-work 

 

Test the keyboard again using an external USB keyboard. If the on-screen keys work along with the external keyboard yet failed to operate in the CMD lines, it can be a hardware issue.

 

Otherwise, try this step from a thread by installing the Lenovo Utility.

 

Update us how it goes.

 

Regards.
Dex_Lenovo



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9 Posts

05-28-2021

Hungary

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  • Posts: 9
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  • Message 3 of 16

Re:FN F4-F6-F7F8 keys not working (Ideapad 330s-14ikb 81f4)

2021-05-28, 13:22 PM

Hi Dex_Lenovo,

 

Lenovo Utility has solved the problem. ALL FN keys (include mute button) are working again perfectly!

 

Thank you very much for your kindly help!

 

Have a nice day!

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2467 Posts

01-08-2021

Philippines

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  • Message 4 of 16

Re:FN F4-F6-F7F8 keys not working (Ideapad 330s-14ikb 81f4)

2021-05-28, 13:37 PM

Hi LenoRol,

 

You're very much welcome. Glad to know this fixed the issue.

 

Regards.
Dex_Lenovo



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9 Posts

05-28-2021

Hungary

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  • Message 5 of 16

Re:FN F4-F6-F7F8 keys not working (Ideapad 330s-14ikb 81f4)

2021-05-28, 13:46 PM

Sorry,  Iwas wrong. :(

 

The button are working but not muting the voice. I can see the soundbar moving in Sound settings -> microphone. Sorry, It is hungarian but can see the problem.

Should i mondify/configure something in Lenovo Utility or check other resolution?

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2467 Posts

01-08-2021

Philippines

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Re:FN F4-F6-F7F8 keys not working (Ideapad 330s-14ikb 81f4)

2021-05-28, 18:37 PM

Hi LenoRol,

 

If the machine runs on Win10 then perhaps Lenovo Vantage would be an option instead.

 

I might advise trying to uninstall and then reinstall Lenovo Utility as an option and see if this would help.

 

Regards.
Dex_Lenovo



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9 Posts

05-28-2021

Hungary

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  • Message 7 of 16

Re:FN F4-F6-F7F8 keys not working (Ideapad 330s-14ikb 81f4)

2021-05-28, 19:33 PM

Hi,

I installed Lenovo Vintage, ran diagnostic, check drivers, check microphone but same like Lenovo Utility. Can press button virtually in both softwares but soundbar (potmeter) is still moving despite of mute. So, the problem is still persist unfortunatelly. :( Very annoying.

Reinstalled Lenovo Utility but no changes.

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181 Posts

12-28-2020

China

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  • Message 8 of 16

Re:FN F4-F6-F7F8 keys not working (Ideapad 330s-14ikb 81f4)

2021-06-02, 8:28 AM

Hi;

 

Three steps:

1. You should uninstall the thinkpad's hotkey driver named "r0yvu34w", follow below:

    a). go to "device manager"

    b).go to "system devices"

    c).find "Fn and function keys"

    d).right click->"uninstall device"

 

2. Then please check whether the device selected in "system->sound->input->Choose your input device" is same as the default device in "Recaording Tab" of sound panel.

    As blow:

 

3. If the result of step 2 are same, while your issue is still present, then do this step.

    

Please download the automatic analysis tool from:
https://meta.zbox.filez.com/v/link/view/dcc1fff4150247fbafd077cce7bed11a

Run it and follow the guide to do.

a). Click the "next" button, it will check whether the hotkey driver named "lenovo utility" is installed on your laptop.

     If not, it will show the "download" button which you can press to guide you to download the lenovo utility.

     If yes, it will show the version of your lenovo utiltiy and state of running. And give me a screen shot about those information and email to me.

     Then do the next step; 


b) Click the "Enable log" button. If any popup shows, please chose "yes".

     Then press your non-working hotkeys, and  clicking the "Open log" button to locate the log file named "_utility.Log".

     Then email the "_utility.Log" to liweiwei1@lenovo.com

 

I am looking forward your reply.

 

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9 Posts

05-28-2021

Hungary

10 Signins

35 Page Views

  • Posts: 9
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  • Location: Hungary
  • Views: 35
  • Message 9 of 16

Re:FN F4-F6-F7F8 keys not working (Ideapad 330s-14ikb 81f4)

2021-06-02, 18:09 PM

Hi,

I did all steps (except first because I do not have any FN menu in Device manager). For easier troubleshoot I installed ENG language and keyboard layout as well but i got mix display language. :(

If I push the buttons (e.g. F4-mute) I see the icon is changing but in the Sound settings the potmeter/soundbar still moving - not muted.

I will send the logs to you via email.

 

Here are the results:

 

Thank you,

Roland

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2467 Posts

01-08-2021

Philippines

157 Signins

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  • Posts: 2467
  • Registered: ‎01-08-2021
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  • Views: 14231
  • Message 10 of 16

Re:FN F4-F6-F7F8 keys not working (Ideapad 330s-14ikb 81f4)

2021-06-02, 23:59 PM

Hello All,

 

Greetings.

 

We do hope that with  BPBWXS a deeper check would help us identify the issue and come up with a resolve with full reset as last option.

 

Thanks for your patience.

 

Regards,

Dex



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