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2 Posts

12-13-2019

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Fingerprint reader not working

2019-12-13, 18:42 PM

my windows 10 ideapad520's finger print is not working since last updat and im facing problems .

kindly resolve the problem.

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434 Posts

11-04-2019

United States of America

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Re: Fingerprint reader not working

2019-12-13, 19:20 PM

Hi  ,

 

Welcome to Community Forums!

 

Are you getting any error code when using the Fingerprint reader?

You can try to update the Synaptics Fingerprint Driver on the Support Site (Type in serial number then search. Go to Drivers and Software > Manual Update > Fingerprint Reader).

After installation, restart the computer and test if it works.

You can also refer to this article regarding Fingerprint not working https://support.lenovo.com/us/en/solutions/ht104227 .

 

Give us an update on how it goes.

 

Regards



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3 Posts

12-20-2018

United States of America

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Re: Fingerprint reader not working

2019-12-18, 17:49 PM

You're kidding, right?

 

This has been a known problem for months. There are hundreds, if not thousands of posts all over the internet about it. And we keep getting the same advice. Load the 2-1/2 year old driver. Again.

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1 Posts

03-03-2020

Bangladesh

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Re:Fingerprint reader not working

2020-03-03, 9:56 AM

Is this problem fixed yet?

I tried manually updating and nothing.

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3 Posts

06-20-2019

United States of America

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Re: Fingerprint reader not working

2020-03-20, 15:37 PM
I am having the same issue with my ThinkPad Carbon X1 (7th Gen). I have to remove then allow reinstall of drivers. Works for a week or two then suddenly stops. Any updates to this issue??
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