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2 Posts

01-25-2015

New jersey

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  • Registered: ‎01-25-2015
  • Location: New jersey
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Flex 2-14 - Back to welcome screen

2015-01-25, 22:34 PM

Hi,

 

I have a Flex2-14 and recently I have been facing problems after logging in the system.

Once I go through the Welcome screen & open the IE browser or any App, it automatically shuts down and comes back to Welcome screen. While trying to open the IE Browser, I have observed a window pops up with title "RT Driver... Face Tracking" and then I am again directed to the welcome screen. It seems that there is a process which is still loading & If I try to access anything before that, it throws me out.

 

 

Any resolution or suggestions?

 

 

 

Mod's Edit: System model added to Subject line to improve visibility / clarity

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1 Posts

04-02-2015

Canada

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  • Location: Canada
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Re: Back to welcome screen

2015-04-06, 5:46 AM

Hey,

 

I also have Flex 2-14 and facing the same problem. Did u find any solution??

 

I contacted their customer service but no help.

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1 Posts

08-28-2015

Baltimore, MD

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  • Registered: ‎08-28-2015
  • Location: Baltimore, MD
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Re: Back to welcome screen

2015-08-28, 15:10 PM

Hi there,

 

I got the same computer in February 2015.  I had the same problem.  A few weeks after it first happened, the hard drive crashed and I had it sent back for repair.  After it came back, the problem was still happening so I had it sent back again (after much grappling with support).  I just got the email that they replaced the motherboard.  Hopefully that fixes it.  

 

Call support and be relentless.  The computer is not supposed to do that and it is incredibly annoying.  I'll update if the MB replacement worked!

 

 

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