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  • Posts: 4
  • Registered: ‎10-06-2014
  • Location: Germany
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  • Message 1 of 2

Flex 2 14D: after Windows 1909 Update: mouse issues: root cause is Radeon R2 driver

2019-12-20, 23:17 PM

After windows has updated to 1909, the mouse reacts strange. 

It´s working fine for 2 seconds and stucks then for about 1 second.

I did a clean install. Directly after the installation, the mouse worked perfect again.

Then windows did load some updates and the issue started again.

I figured out, that the driver for the Radeon graphic seems to be the root cause.

After I uninstalled the R2 drivers and windows installed the basic graphic drivers again,

the mouse did work fine again.


Is there a solution for this issue?

Is it possible to suppress the update of the graphic card driver?


434 Posts


United States of America

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  • Posts: 434
  • Registered: ‎11-04-2019
  • Location: United States of America
  • Views: 8969
  • Message 2 of 2

Re: Flex 2 14D: after Windows 1909 Update: mouse issues: root cause is Radeon R2 driver

2019-12-23, 14:26 PM

Hi ,


Welcome to Community Forums!


Glad to hear that you were able to find a solution by uninstalling the graphics driver.

 Automatic driver updates was one made solely by Microsoft. Microsoft does provide instructions on how to temporarily disable automatic updating of device drivers, but it's only a temporary solution.

You can also try these steps on  How to Disable Automatic Driver Downloads on Windows 10:

  • Right click the Start button and select Control Panel
  • In Control Panel, go to System and Security
  • Click SystemClick Advanced system settings from the left sidebar
  • Select the Hardware tab > Press the Device Installation Settings button
  • Choose No, and then press the Save Changes button

Hope this helps with your query.



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