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08-01-2020

CA

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Flex 5 14 static/crackling in left ear

2020-08-01, 23:12 PM

I just got the Flex 5 14" with the 4500u and 16gb memory a few days ago. Ever since I first started using it, I've noticed that there has been some occasional static/crackling in my leaft earphone. I have tried with multiple earbuds and headsets and it happens to all of them. I've tried updating drivers, uninstalling drivers, and other methods. None have worked. Any help would be appreciated. Thanks!

 

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143 Posts

05-14-2020

US

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Re:Flex 5 14 static/crackling in left ear

2020-08-04, 6:46 AM

Hello,

 

Since your machine is new, and you are having the static problem in more than one set of earbuds, I would suspect a mechanical problem with the earphone socket.

 

Contact Warranty support with this issue.  To reach the Warranty team, click on the word SUPPORT at the top of this screen,  Then enter your system information on the buttons/forms available.  After typing your serial number you should be able to talk to Warranty persons.

 

Sincerely,

Usedtoberich

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