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6 Posts

07-07-2021

United States of America

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  • Message 11 of 17

Re:Flex 5 14ALC05 bricked by BIOS version GJCN22WW

2021-07-07, 14:04 PM

Lenovo Flex 5 14" (14ALC05)

Ryzen 7 5700U

16gb 3200Mhz

1TB NVME

Radeon Graphics

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6 Posts

07-07-2021

United States of America

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  • Message 12 of 17

Re:Flex 5 14ALC05 bricked by BIOS version GJCN22WW

2021-07-08, 21:29 PM

*****UPDATE*****

 

Lenovo sent a complete system restore USB. Ran early this morning and called support upon completion. This issue with the bios still exists. Support is going to replace the motherboard onsite and I am waiting for a tech to contact me and schedule. Very Frustrating!!!! Support actually told me to take it back to Costco. Ubelievable! Even with "Premium Support" this has been pretty awful. I referred the support agent to this forum and they completely disregarded it. Good luck all, not sure there is another solution here.

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1 Posts

07-09-2021

United States of America

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  • Message 13 of 17

Re:Flex 5 14ALC05 bricked by BIOS version GJCN22WW

2021-07-09, 20:27 PM

SAME **bleep** ISSUE !!! 

Wth lenovo , why even push an update when its bricking laptops ? . I was so excited to use the laptop , did all the updates , even installed my version of office. Cost me $150 .

Now I have a brink at my hands . Brand new 1 day old. Should've stayed with dell . Never touching a lenovo again.

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6 Posts

07-07-2021

United States of America

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  • Message 14 of 17

Re:Flex 5 14ALC05 bricked by BIOS version GJCN22WW

2021-07-13, 22:49 PM

******UPDATE******** 7/13/21

 

Technician came to my home and replaced the motherboard of my unit. He left and did not test the system thoroughly. Though the bios issue is fixed, My fan was not connected and my keyboard backlight is not working. Only reason I found out was my lap started cooking while using the computer. Premium Care!!! Really disappointed with Lenovo. Premium support chat has been horrendous as they know less than the tech that was sent out. 

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1 Posts

07-06-2021

Slovakia

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  • Message 15 of 17

Re:Flex 5 14ALC05 bricked by BIOS version GJCN22WW

2021-07-22, 11:18 AM

Hello. do you remember previous version of UEFI BIOS frm which you have upgraded?

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6 Posts

07-07-2021

United States of America

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  • Message 16 of 17

Re:Flex 5 14ALC05 bricked by BIOS version GJCN22WW

2021-07-29, 4:29 AM

gjcn19ww

 

They identified the issue was due to people updating via Lenovo Vantage. You have to download from the support site and install. When they installed my new motherboard, it came with 19ww and was updated via support site to 22w. works fine now. Hope this helps.

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2 Posts

09-13-2021

Czech Republic

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  • Message 17 of 17

Re:Flex 5 14ALC05 bricked by BIOS version GJCN22WW

2021-09-13, 11:31 AM

Hi lenovo team, i just now update GJCN22WW Bios on my new Flex 5 14ALC05 thru Lenovo Vantage software. And is bricked too. Exist any way to solve this (usb flast utility) ? Why you dont stop this fail update form lenovo Vantage? Thanx for reply and some solution. Bob

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