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11-25-2021

New Zealand

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  • Registered: ‎11-25-2021
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Flex 5-15IIL05 Laptop (ideapad) - Type 81X3 lost all touch capabilities

2021-11-25, 1:21 AM

Hi 

 

 

I have lost all touch capabilities on my laptop unsure if it was after an update as I haven't used my laptop in a few months but actually need it now.

 

things I have tried.

  1. tried to update and roll back driver
  2. tried installing latest driver for wacom
  3. tried installing latest drivers of pen etc
  4. tried reinstalling windows 10 

I have had no good results and having trouble finding stuff on the internet just wondering if anyone has had any of these issues

 

cheers

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5324 Posts

01-08-2021

Philippines

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  • Posts: 5324
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  • Location: Philippines
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Re:Flex 5-15IIL05 Laptop (ideapad) - Type 81X3 lost all touch capabilities

2021-11-25, 12:47 PM

Welcome to the Community Forums @maoriguy ,

 

I suggest that you share the complete machine type model / MTM (ex. 81C70000RK or 20UD000BUS) from the sticker usually located under the case. This would help find more details about your machine variant, while keeping the confidentiality of your serial number.

 

If you can't find any sticker under the device showing the machine type model / MTM, check this link as guide how to find it within Windows. Please do not include the machine serial number (S/N): https://support.lenovo.com/ph/en/videos/vid100751-how-to-locate-serial-number-and-machine-type-model-number-may-2020-update

 

I appreciate the effort on starting a new post.

 

I can share you some of the other troubleshooting steps I know from one of our support specialist.

 

Follow the steps and it will guide you to troubleshooting the touch to determine if this is a hardware failure or not. 

 

Step 1. Disable and re-enable HID-compliant touch screen.
-Open Start and search for Device Manager. From the list of results click Device Manager to open it.
-When Device Manager opens go to Human Interface Devices section and expand it.
-Under Human Interface Devices section find  HID-compliant touch screen.
-Right click it and choose Disable. You might get asked if you’re sure that you wish to disable it, so click Yes.
-Now right click HID-compliant touch screen again and choose Enable.
-If the issue persists, continue below:

 

Step 2. Try to update the drivers manually. 
-Right click the touch screen device found in "Human Interface Devices" and "Mice and other Pointing devices" , select "Update driver"
-Select "Browse my computer for driver software"
-Select "Pick from a list of available drivers on my computer"
-Pick the latest driver associated with "Touch screen"
-If that driver does not work, try other drivers with "Touch screen, I2C and or Sensor" associated with it.
-Check "Human Interface Devices" / "Software Devices" and "System Devices" and do the same for anything relating to "Sensor" (i:e HID-compliant sensor device)
-If the problem still persists, continue below:

 

Step 3. Try to Uninstall the device.
-Right click the HID-Compliant Touch Screen device and/or USB Touchscreen controller, select Uninstall.
-If prompted to uninstall drivers associated with the device, check the box and continue.
-Now, while in the Device Manager.
-Under System devices, check if you have two entries relating to "HID, Sensor, Intel Atom and/or I2C"
-Uninstall and Restart the Computer so Windows install the generic drivers for these devices.
-If this didn't work. Try to only Uninstall/disable the USB Touchscreen controller in the "Mice and other pointing devices".

 

Step 4. System board updates.
Make sure you have the newest BIOS, Chipset, Serial I.O and Management Engine Interface drivers for your device: 
You can find and install the newest drivers from the Lenovo Support Page
Just plot in the serial number for your device and hit enter, might have to hit it twice. Then head to Drivers & Software then the BIOS and Chipset section
**Note: Make sure the AC adapter is connected and that you have at least 30% battery charge when performing this update.

 

Step 5. Not allowing computer to put device to sleep.
-Back in Device Manager's Human Interface Device section, right-click USB Input Device. (If you find more than one of these, try each one.) 
-Select Properties. 
-Click the Power Management tab. 
-Uncheck "Allow the computer to turn off this device to save power".
-Check under Universal Serial Bus Controllers.
-Do the same for the "USB Root Hubs" and "Generic USB Hub" in this section if applicable.
-Do also check that all of these are not greyed out/disabled.

 

Step 6: Repair your Registry
If certain Registry keys got corrupted, you may experience various technical issues, including touchscreen problems.
Windows 10 users can use Microsoft’s System File Checker to check for system file corruption

 

1. Go to Start > type cmd > right-click Command Prompt > select Run as Administrator
2. Now type the sfc /scannow command
3. Wait for the scanning process to complete and then restart your computer. All corrupted files will be replaced on reboot.

 

Step 7. Rolling back to a previous Win 10 Version :
- Open the Windows 10 Settings Menu by clicking the gear icon in the Windows Start menu, or by pressing “Windows+I” keys.
- Click “Update & security”
- Click the “Recovery” tab on the sidebar.
- Under “Go back to the previous version of Windows 10,” click “Get started.”
- If this is not available, then there should always be a "restore point" you can choose from "System Recovery"

 


- Click the Windows key and type "System Recovery" and click "Recovery" in the list. 
- Select "Open System Restore" - Click "Next" and select the latest "Restore point" where the device was working.
**Note: System Restore Points will only remove Apps and Programs installed after the selected Restore Point date. It will not remove word/text files or pictures etc.

 

Step 7: Disable Automatic Hardware drivers update 
- Right click the Windows Icon, select the "Search" Function.
- Type "Control Panel" and select "Small icons" or "Large Icons" in the "View By" top right.
- Click the "System Icon"
- Navigate to "Advanced System Settings" -> "Hardware"
- Click "Device Installation Settings" and Select "No"
**This will prevent Windows from interfering with your hardware drivers in future updates, but keep crucial security updates.

 

In the event this does not help solve the issue, then I'd recommend doing a factory reset of the device:

 

OKR - One Key Recovery
**This is a complete factory reset of the computer
**Loss of data can occur, so we advise you to backup your data if possible.

- Completely shut down the device.  
- Press the Novo Button: - It is the small reset hole on most devices that you need a unfolded paperclip to reach. 
- In case you do not own a device with a OKR button. You can also find out where it is or what reset function it is for your device at the support page under.

Knowledge Base & Guides -> User Guides -> And clicking the User guide(Not HTML one) in the list -> Ctrl+F to search the document for "Reset" and/or "Novo Button" / "Novo Hole"

- When the system boots up, a menu will appear, select System recovery and follow the recovery process.
- When in Windows, repeat Step #7, before allowing any Windows Update to take place. *Important*
- Perform driver updates as necessary through Lenovo Vantage or Manually through the Support Site, under Drivers & Software.

 

Reference/source: https://forums.lenovo.com/t5/Lenovo-IdeaPad-1xx-3xx-5xx-7xx-Edge-LaVie-Z-Flex-Notebooks/Flex-14-6-touchscreen-stopped-working/m-p/5055313?page=1#5208092

 

I hope this helps. Feel free to share an update how this goes.

 

Regards.

Dex



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