English Community

Lenovo NotebooksLenovo IdeaPad 1xx, 3xx, 5xx & 7xx, Edge, LaVie Z, Flex Notebooks
All Forum Topics
Options

8 Posts

11-27-2017

RO

7 Signins

202 Page Views

  • Posts: 8
  • Registered: ‎11-27-2017
  • Location: RO
  • Views: 202
  • Message 1 of 5

Frequent hinge failure in several laptops

2020-08-27, 14:48 PM

I bought a Lenovo Ideapad 520 2 and a half years ago, several months after the guarantee passed one of my hinges failed completely - I cannot open the lid anymore. I have 2 friends with different laptops bought from Lenovo and both had the same issue with the hinges - actually the plastic of the palmrest where the screws are mounted broked in every case. I noticed the problem is quite known online but no feedback from Lenovo. Any thoughts?

E99439B9-BE61-46E7-90EA-EF27E6EB5B2F.png
Reply
Options

2 Posts

08-19-2020

AF

3 Signins

65 Page Views

  • Posts: 2
  • Registered: ‎08-19-2020
  • Location: AF
  • Views: 65
  • Message 2 of 5

Re:Frequent hinge failure in several laptops

2020-09-01, 6:38 AM

Had a similar problem with a Yoga 520 that I also owned for 2?5 years. Sent it in to Lenovo for assesment but they said it was customer fault because they were unaware of the issue and charged me for the repair. 

Reply
Options

8 Posts

11-27-2017

RO

7 Signins

202 Page Views

  • Posts: 8
  • Registered: ‎11-27-2017
  • Location: RO
  • Views: 202
  • Message 3 of 5

Re:Frequent hinge failure in several laptops

2020-09-03, 11:22 AM

Yes, they do the same worldwide, some customers had the issue after using the laptops 6 months and the guarantee was cancelled. The price for repair is 30% of the laptop value and you have to wait 60 days until the parts came from China to Flextronics in UK then to you. Horrible expericence!!!

Reply
Options

8 Posts

11-27-2017

RO

7 Signins

202 Page Views

  • Posts: 8
  • Registered: ‎11-27-2017
  • Location: RO
  • Views: 202
  • Message 4 of 5

Re:Frequent hinge failure in several laptops

2020-09-03, 11:31 AM

Is there anybody that received a free fix for the hinges on warranty? In Romania they cancel all the warranties for many people with hinge failures.

Reply
Options

2 Posts

09-18-2020

HK

2 Signins

25 Page Views

  • Posts: 2
  • Registered: ‎09-18-2020
  • Location: HK
  • Views: 25
  • Message 5 of 5

Re:Frequent hinge failure in several laptops

2020-09-20, 9:47 AM

Same here, had mine for a month and they say its not covered by warranty. If it is well known global issue why do do something about it? The fact that there service centre had the cheek to tell me did I know how to open a laptop! Did I open it the wrong way! Did i use a screwdriver! Insults.

I think they are making lots of money from this known issues.

Once I get it fixed, possible it's going to break again.

Reply
Forum Home

Community Guidelines

Please review our Guidelines before posting.

Learn More

Check out current deals!

Go Shop
X

Save

X

Delete