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9 Posts

11-27-2017

Romania

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Frequent hinge failure in several laptops

2020-08-27, 14:48 PM

I bought a Lenovo Ideapad 520 2 and a half years ago, several months after the guarantee passed one of my hinges failed completely - I cannot open the lid anymore. I have 2 friends with different laptops bought from Lenovo and both had the same issue with the hinges - actually the plastic of the palmrest where the screws are mounted broked in every case. I noticed the problem is quite known online but no feedback from Lenovo. Any thoughts?

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2 Posts

08-19-2020

Afghanistan

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Re:Frequent hinge failure in several laptops

2020-09-01, 6:38 AM

Had a similar problem with a Yoga 520 that I also owned for 2?5 years. Sent it in to Lenovo for assesment but they said it was customer fault because they were unaware of the issue and charged me for the repair. 

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9 Posts

11-27-2017

Romania

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  • Message 3 of 7

Re:Frequent hinge failure in several laptops

2020-09-03, 11:22 AM

Yes, they do the same worldwide, some customers had the issue after using the laptops 6 months and the guarantee was cancelled. The price for repair is 30% of the laptop value and you have to wait 60 days until the parts came from China to Flextronics in UK then to you. Horrible expericence!!!

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9 Posts

11-27-2017

Romania

8 Signins

207 Page Views

  • Posts: 9
  • Registered: ‎11-27-2017
  • Location: Romania
  • Views: 207
  • Message 4 of 7

Re:Frequent hinge failure in several laptops

2020-09-03, 11:31 AM

Is there anybody that received a free fix for the hinges on warranty? In Romania they cancel all the warranties for many people with hinge failures.

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2 Posts

09-18-2020

Hong Kong S.A.R of China

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  • Location: Hong Kong S.A.R of China
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Re:Frequent hinge failure in several laptops

2020-09-20, 9:47 AM

Same here, had mine for a month and they say its not covered by warranty. If it is well known global issue why do do something about it? The fact that there service centre had the cheek to tell me did I know how to open a laptop! Did I open it the wrong way! Did i use a screwdriver! Insults.

I think they are making lots of money from this known issues.

Once I get it fixed, possible it's going to break again.

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7 Posts

07-01-2021

United States of America

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  • Location: United States of America
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Re:Frequent hinge failure in several laptops

2021-07-01, 18:14 PM

I'm having the same problem. They know their hinges break and then they refuse to fix them and you have to pay to repair something that should be covered by a warranty. I believe there is currently a class action over the Yoga line of laptops. I would not be surprised to see more pop up over the other lines in the next few years. 

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9 Posts

11-27-2017

Romania

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207 Page Views

  • Posts: 9
  • Registered: ‎11-27-2017
  • Location: Romania
  • Views: 207
  • Message 7 of 7

Re:Frequent hinge failure in several laptops

2021-07-01, 21:45 PM

Well, they have a communist mentality like the leaders of the country. If they don’t like something they say the problem does not exist. The solution is simple: I will never buy again any product produced by a chinese company. They are liars and produce unreliable products.

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