@Nadid89 wrote:
Dear Dex,
from windows (settings,update,recovery,advanced start) I can open the bios (uefi settings) with no issue.
if I shutdown my notebook, from F2 or F12 (for boot), after power up, my pc freeze and nothing happens.
If windows crash and we need to open bios or boot menu, we can't and we are locked out from our systems.
this is a serious bug and we need a fix.
please share this thread with lenovo engineer for a check.
Hi Nadid89,
I understand your concern and I'm sorry to hear about the issue you're experiencing.
In the meantime, I would recommend you to try resetting the BIOS to its default settings. You can do this by entering the BIOS through Windows (settings, update, recovery, advanced start), then inside the BIOS Set Up, navigate to the Exit Menu. Select Load Setup Default - click Enter, select YES and click Enter. Select Exit and Save Changes then click Enter, select YES and click Enter.
If the issue persists, best to consider contacting our technical support team for further assistance. You can submit a service request for technical support here.
Thank you for your patience and understanding.
Best regards.
Dex_Lenovo