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7 Posts

06-02-2021

Malaysia

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IdeaPad 3 15ADA05 Auto Restart and Auto Shutdown

2021-06-02, 5:05 AM

Dear Fellows, My IdeaPad 3 15ADA05 notebook is facing Auto Restart and Auto Shutdown when i streaming Youtube in Microsoft Edge and Google Chrome. I had tried update the both browser into newest version, windows update checked; it is in current version, checked driver version; its up to date. However, the issues remain same. Could anyone can help on the matter? Thanks a lot.

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2467 Posts

01-08-2021

Philippines

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Re:IdeaPad 3 15ADA05 Auto Restart and Auto Shutdown

2021-06-02, 8:30 AM

Hello Meowto,

 

Welcome to the Community Forums.

 

Please try to check if the current BIOS version of your machine is the same as the recommended BIOS version uploaded on the support site.

 

Here is how you can check for your machine's BIOS version: https://support.lenovo.com/us/en/solutions/ht070218-how-to-check-your-bios-version-on-windows-7-8-and-10

 

On the support page, type your machine serial number on the bar to load up the correct drivers. Go to Drivers and Software tab, click on the Manual Update tab. Look for the BIOS/UEFI driver and find the details which would include the version. Try to compare.

 

I would also recommend running diagnostics to your machine to see if there would be any failure that the scan may find. You are free to include the scan result.

 

Try to run a System File Checker:
- Launch the command prompt "CMD" from the search bar
- Type in the command prompt "sfc /scannow" without the quotation marks
- Hit Enter key
- This will scan the system for any corruption and repair problems

 

Initiate a check disk for any hard disk issues:
- Launch the command prompt form the search bar
- Type "chkdsk C: /f  /r " (excluding the quotation marks) 
- The chkdsk command will only work if it has complete acces to your disk. You may type "Y" to schedule a specific volume to be checked. You may hit Enter
- This tool will scan for hard drive issues or bugs that it may find

 

Update us how it goes.

 

Regards.
Dex_Lenovo



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7 Posts

06-02-2021

Malaysia

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Re:IdeaPad 3 15ADA05 Auto Restart and Auto Shutdown

2021-06-05, 10:42 AM

Hi, I had checked the hardware via Lenovo Vantage scan. The result as per enclosed.

The auto shutdown and restart issues still persist as per today 05 June 2021.

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7 Posts

06-02-2021

Malaysia

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  • Message 4 of 11

Re:IdeaPad 3 15ADA05 Auto Restart and Auto Shutdown

2021-06-05, 10:43 AM

Hi, I had checked the hardware via Lenovo Vantage scan. The result as per enclosed.

The auto shutdown and restart issues still persist as per today 05 June 2021.

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2 Posts

05-29-2021

Greece

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  • Message 5 of 11

Re:IdeaPad 3 15ADA05 Auto Restart and Auto Shutdown

2021-06-07, 10:56 AM

I experience the same thing with mr 15ADA05,in another topic in the forum many users experienced the same issues with this model,including me

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2467 Posts

01-08-2021

Philippines

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Re:IdeaPad 3 15ADA05 Auto Restart and Auto Shutdown

2021-06-07, 22:32 PM

Hi Meowto,

 

Would there be any unusual heat from the vents before this happens?


For now, try to place the machine in clean boot and observe further.

Regards.
Dex



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7 Posts

06-02-2021

Malaysia

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  • Message 7 of 11

Re:IdeaPad 3 15ADA05 Auto Restart and Auto Shutdown

2021-06-08, 1:44 AM

Hi, Good day.

The CPU temperature is maintain around 43°C to 70 °C and I do have put notebook cooler on the bottom of notebook.

I did perform clean boot the auto restart and shutdown happen frequently. 
Besides, I did check the latest windows updates and there is no new updates available. Microsoft Edge and Google Chrome browser had been update into newest version.

Lenovo onsite team had attend onsite service to replaced system board for first time service and do clean format for second time service but the issues still persist.

 

Regards,

Mewto

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7 Posts

06-02-2021

Malaysia

11 Signins

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  • Posts: 7
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  • Message 8 of 11

Re:IdeaPad 3 15ADA05 Auto Restart and Auto Shutdown

2021-06-08, 2:18 AM

Hi, Good day.
Enclosed Snap shot of the screen Prior Auto Restart.

 

Regards,

Mewto

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7 Posts

06-02-2021

Malaysia

11 Signins

85 Page Views

  • Posts: 7
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  • Message 9 of 11

Re:IdeaPad 3 15ADA05 Auto Restart and Auto Shutdown

2021-06-08, 2:20 AM

Hi, Good Day.
May I know is there any solution to solve the issue?

May I know anyone know the root cause?

Thanks.

 

Regards,

Mewto

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2467 Posts

01-08-2021

Philippines

157 Signins

14231 Page Views

  • Posts: 2467
  • Registered: ‎01-08-2021
  • Location: Philippines
  • Views: 14231
  • Message 10 of 11

Re:IdeaPad 3 15ADA05 Auto Restart and Auto Shutdown

2021-06-10, 1:33 AM

HiMeowto,

 

Greetings.

 

Knowing that software integrity all passed and same goes with the Lenovo scan, it seems this would need further investigation.

 

Replacement boards are already serviced along with OS re imaged previously and no thermal event.

Updated BIOS and drivers along with latest browsers.

 

I just like to know if the shutdown is only with streaming so see if the same issue with a full reset and and new account preferably a local admin account.

If it still does the same thing then have tech support be informed asap.

 

Regards,

Dex

 



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