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3 Posts

04-11-2020

India

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  • Message 11 of 18

Re:IdeaPad 330S - black screen on boot after firmware update

2020-04-11, 16:29 PM
Hey, I bought my laptop about 3 months ago, a couple of days ago after a windows update was initiated on sleep it won't turn back on correctly. This is what happens: Led lights up CPU-fan starts spinning Screen stays completely black Stays on (runs till I turn it off) So, I'm not getting any feedback on screen at all, although I can turn off and on the led for the keyboard whilst holding down the FN-button. But, this is what I've tried already (without success): Connect a display via HDMI Held down power-button to clear the capacitors Pressed the "Novobutton" Dissabled the battery through Fn+S+V, and started all over again with charger connection. I already had a conversation with customer care; Since my laptop is in warranty period she placed my request and asked me to wait till the engineer visits my site to solve the issue. But since due to covid19 situation right now, my request will be initiated only after the lockdown period. I contacted the retailer who sold me the laptop, but he said he has no idea about the issue. Since, I currently have urgent works ongoing on laptop, I can't wait till the lockdown to end. Please let me know the solution for the same, as soon as possible, as it is affecting my work. Hoping for a solution for the same. Thanks Riya
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3 Posts

04-11-2020

India

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  • Posts: 3
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  • Location: India
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  • Message 12 of 18

Re: IdeaPad 330S - black screen on boot after firmware update

2020-04-11, 16:39 PM
Facing the same issue. If you have the solution for the same, please let me know.
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18 Posts

01-19-2019

United States of America

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  • Message 13 of 18

Re:IdeaPad 330S - black screen on boot after firmware update

2020-04-11, 16:45 PM
I would try the fix that was done for the BIOS update issue in this thread. In short, you'll need to remove the bottom cover, unplug the internal battery, wait a few minutes then put everything back together. That's it. It's not hard, but if you don't want to mess with it, or aren't comfortable with the procedure let Lenovo do it. Many ppl here have done the self-repair and have had success. Myself included. I'm not sure if what you are experiencing would result in the same success, as ours was due to a BIOS update gone wonky. Due to the covid scare, and shipping/labor delays... I'd do it myself if I were you. There is no seal to break when carrying out the procedure, so it won't void your warranty, just fyi. Good luck.
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3 Posts

04-11-2020

India

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  • Message 14 of 18

Re:IdeaPad 330S - black screen on boot after firmware update

2020-04-13, 8:13 AM
Thanks MattBirdy! I contacted Lenovo support team, they said that the problem is most probably with the motherboard, and the same is need to be replaced. And due to lockdown the service request can't be initiated now.
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1 Posts

05-14-2020

Pakistan

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  • Message 15 of 18

Re:IdeaPad 330S - black screen on boot after firmware update

2020-05-14, 17:22 PM

their drivers not support windows 10 update.. after the update my laptop display light turn off as well .. last time its happen around year back and i updated the firmware and bios to fix it.. now yesterday after windows update same thing happen and there is no firmware and bios update to fix the problem.. only thing i recommend is to use bright torch light to see what on screen and roll back the windows update... hopefully that will fixed for you ..

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3 Posts

08-05-2014

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  • Message 16 of 18

Re:IdeaPad 330S - black screen on boot after firmware update

2020-07-12, 17:56 PM

Just ran into the same problem with my wife's 330S. It's one month out of warranty. Will Lenovo still cover this since it is a known issue?

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2 Posts

07-13-2020

United States of America

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  • Message 17 of 18

Re:IdeaPad 330S - black screen on boot after firmware update

2020-07-13, 2:53 AM

Same here, keep getting black screen and it reboots, work a little bit and does it again and again, how do you fix this?

 

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2 Posts

07-13-2020

India

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  • Registered: ‎07-13-2020
  • Location: India
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  • Message 18 of 18

Re:IdeaPad 330S - Green Horizontal Line in the screen

2020-07-13, 17:11 PM
I have been facing a issue in my laptop lenovo ideapad 330...where a single green horizontal line has appeared suddenly without getting into any accident..the laptop ia just 1 year old.. warranty expired in june..how to resolve the issue
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