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03-20-2019

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IdeaPad 330s-15IKB touchpad not working

2019-03-20, 14:33 PM

Hi guys, I bought yesterday a Lenovo IdeaPad 330s-15IKB-81F5 (i7 + radeon 535 variant). I'm really happy with this notebook, but I couldn't get the touchpad to work (or to work for few seconds and then it stop). I try to press the "touchpad disable" button, Windows is updated, I try to download "Lenovo Vantage" and I even try to download similar model driver (as on my model page there's no driver for touchpad: https://pcsupport.lenovo.com/it/en/products/laptops-and-netbooks/300-series/330s-15ikb/downloads). I also try to contact the Lenovo support, they suggest to press power button for 60s, & if not work to return my pc to the shop as the touchpad is broken.

As the touchpad is detected as "HID I2C device" or "Mouse compatible HID" depending on how it is detected after reinstallation I'm pretty sure that is a driver problem, not an hardware one(?). So, where can I find a compatible driver without trying all the similar one to my pc?

Thanks for your time.

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11836 Posts

11-30-2015

PH

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Re: IdeaPad 330s-15IKB touchpad not working

2019-03-20, 21:55 PM

Hi Poppo,

 

Welcome to the Community Forums.

 

I believe that you have gone through the trouble shooting steps (Steps like uninstalling the driver from device manager trying Windows drivers update and official drivers from the support site) after calling tech support.

 

It should even work from out of the box so better call in the store to inform them. Lenovo Vantage suppose to update those needed automatically.

 

Regards

 



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12 Posts

03-20-2019

IT

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Re: IdeaPad 330s-15IKB touchpad not working

2019-03-20, 22:05 PM

Hi spidey, thanks for the fast respose!

That's the problem, I can't install official driver because there's no driver for the touchpad in my model page: https://pcsupport.lenovo.com/it/en/products/laptops-and-netbooks/300-series/330s-15ikb/downloads

Also if the touchpad was broken why  would it activate sporadically?

In any case I will bring the laptop back to the store for a change, even if it bores me a lot because I will have to re-download all the programs :(

Thanks for your time!

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11836 Posts

11-30-2015

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Re: IdeaPad 330s-15IKB touchpad not working

2019-03-21, 13:15 PM

Hi Poppo,

 

Greetings.

 

I was thinking of some loose cable internally but considering the duration of store return period, it is a faster way to get a new one and enjoy computing.

 

Don't forget to reset it before returning.

Update us how it goes with the new one.

 

Regards



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12 Posts

03-20-2019

IT

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  • Posts: 12
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Re: IdeaPad 330s-15IKB touchpad not working

2019-05-28, 7:24 AM

Hi spidey,

I totally forgot to answer, sorry.
I solved the problem by replacing the pc, now I'm a happy owner of a Lenovo laptop with a working trackpad :)

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