Welcome to our peer-to-peer forums, where owners help owners. Need help now? Visit eSupport here.

English Community

Lenovo NotebooksLenovo IdeaPad 1xx, 3xx, 5xx & 7xx, Edge, LaVie Z, Flex Notebooks
All Forum Topics
Options

2 Posts

04-14-2019

United States of America

4 Signins

73 Page Views

  • Posts: 2
  • Registered: ‎04-14-2019
  • Location: United States of America
  • Views: 73
  • Message 1 of 2

IdeaPad 720s-13ARR Keyboard Not Working

2019-04-14, 20:23 PM

Hello,

 

Today the keyboard on my IdeaPad 720s-13ARR stopped working. None of the keys work, the capslock light will not turn on, none of the function keys work, etc. The only functionality is the power button will turn the PC off and the keyboard backlight can be turned on and off in windows settings.

 

I've tried uninstalling the keyboard drivers in the device manager, checking for driver updates, and installing windows and driver updates. The hardware diagnostic scan on the lenovo support site says the keyboard test passed despite the ps2 keyboard test being aborted. Result Code:WKB000000-UO7Y0H . The USB keyboard test passes when one is plugged in, that's what I'm currently typing on.

 

I'm not sure if this is a hardware or software issue. It happened once a few months ago, but it spontaneously resolved itself after a few reboots. Help!

 

Edit: after talking with Lenovo support on the phone, holding down the power button for 15 seconds and turning the device back on solved the problem.

Reply
Options

3287 Posts

08-02-2018

United States of America

770 Signins

17167 Page Views

  • Posts: 3287
  • Registered: ‎08-02-2018
  • Location: United States of America
  • Views: 17167
  • Message 2 of 2

Re: IdeaPad 720s-13ARR Keyboard Not Working

2019-05-02, 15:52 PM

Hi Jalen! Welcome to our forums community. Was there any changes or updates installed before the issue arise? Try running the hardware scan using the Lenovo Vantage app? Could you try testing all the keys here: https://www.keyboardtester.com/. Should the issue persist, the issue is more likely a hardware problem. We suggest you calling our support at: http://pcsupport.lenovo.com/us/en/SupportPhoneList?CID=ww:lenovosocial:20x9m6 for further assistance. You also have an option to bring it to any of our list of authorized service centers here: https://support.lenovo.com/in/en/solutions/ht118678?CID=ww:lenovosocial:20x9m6, filter the country. Regards



Did someone help you today? Press the star on the left to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

Follow us @LenovoSupport on Facebook and Twitter!

Reply
Forum Home

Community Guidelines

Please review our Guidelines before posting.

Learn More

Check out current deals!

Go Shop
X

Save

X

Delete

X

No, I don’t want to share ideas Yes, I agree to these terms