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Lenovo NotebooksLenovo IdeaPad 1xx, 3xx, 5xx & 7xx, Edge, LaVie Z, Flex Notebooks
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3 Posts

04-17-2020

CA

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  • Message 11 of 22

Re:IdeaPad Flex 14 CAMERA NOT WORKING

2020-04-17, 17:30 PM

Hi,

 

For the same reasons everyone else cites, I need the webcam to work.  I have exactly the same issue.

 

I have tried everything in the list above to no avail.

 

There must be a driver version that works properly,  everyone I have tried will not work.  Windows 10 really limits the ability to change drivers with its auto mode.

 

The camera worked before.  Some recent updates have broken the camera drivers.  Even the recommended Lenovo driver does not work.  Why is there two driver options Realtek and Sunplus? Which is it?  Neither works for me anyway.

 

I have the Flex 14 IWL.  I have even totally reinstalled Win 10  twice.

 

Lenovo, I should have bought a Mac!

 

Please find a solution or maybe those of you who have already posted and resolved could post your driver version in the properties.  

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1 Posts

04-29-2020

US

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  • Message 12 of 22

Re:IdeaPad Flex 14 CAMERA NOT WORKING

2020-04-29, 22:25 PM

Wow! You just save my life with the F8 button issue. I have been struggling with this issue for months (esp with COVID-19 and work from home) and could NOT figure it out. I tried all the usual issues (I promise, I'm not technologically incompetent). Must have missed this button though. I can't believe that Windows doesn't recognize there is a "turn off" camera button and just tell you that, instead of making you think you need to reinstall your drivers, etc. Ugh. But for everyone else with this issue - try pressing F8.

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1 Posts

04-30-2020

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  • Message 13 of 22

Re:IdeaPad Flex 14 CAMERA NOT WORKING

2020-04-30, 14:48 PM
Hi, make sure the camera shutter is moved to the right. Also, try pressing F8
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1 Posts

04-30-2020

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  • Message 14 of 22

Re:IdeaPad Flex 14 CAMERA NOT WORKING

2020-04-30, 23:28 PM

Thank you so much.  I don't know why this was not listed as Fix 1.  I tried everything and it didn't work, then I read your comment and it worked.  Simple.  Thanks again.

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5 Posts

07-23-2019

US

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  • Message 15 of 22

Re:IdeaPad Flex 14 CAMERA NOT WORKING

2020-05-01, 13:24 PM

I have tried all of the fixes listed and nothing is working. The shutter is open and when I press F8 it just shows the camera icon with a line through it, when I press it again it just shows the same thing. I can't get it to show a camera icon without a line through it.

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1 Posts

05-13-2020

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  • Message 16 of 22

Re:IdeaPad Flex 14 CAMERA NOT WORKING

2020-05-13, 15:34 PM

This works for me after all the steps of update driver, update windows etc.  If device manager is showing device working properly then this is likely what needs to be done.

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3 Posts

04-17-2020

CA

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  • Message 17 of 22

Re:IdeaPad Flex 14 CAMERA NOT WORKING

2020-05-14, 19:05 PM

Hate to say it, but as above I still have the same issue.

 

I have tried every driver I can find, I have reinstalled the OS twice.  Tried with and without Lenovo advantage. Tried multiple versions of Lenovo advantage.  Reviewed the bios, no dice, opened the back of the laptop to check connections etc, no dice.

 

Have a call with Lenovo opened but have yet to talk to a tech.  I feel bad for them with the COVID situation and support personnel but to me this has to be a hardware failure.  Webcams are pretty simple.

 

Current situation:

 

Driver is Realtek - 10.0.18362.20098  newer other drivers do not work either.

 

The only thing I cannot get on Lenovo Vantage is the privacy switch but I reckon that this is more advanced feature for Yogas and thinkpads.

 

The F8 button shows the camera with the line through it every time you push it, it does not toggle.

 

Awaiting call back from support over the next few days, will report back with what happens there. This machine is only 7 months old. Bought from Microsoft Store in Toronto.

 

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1 Posts

05-18-2020

US

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  • Message 18 of 22

Re:IdeaPad Flex 14 CAMERA NOT WORKING

2020-05-18, 5:39 AM

Me, too!!  Pressed the F8 button & wow, my camera works!! I have tried about 25 things & even had my techie nephew remote in to my computer & he couldn't get it to work, either! THANK YOU!

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3 Posts

04-17-2020

CA

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  • Message 19 of 22

Re:IdeaPad Flex 14 CAMERA NOT WORKING

2020-05-29, 18:24 PM
Follow up, finally got through to support, no fuss agreement that hardware was issue. Sent in to centre and received back (about two weeks). not bad with COVID situation. Hardware camera and cable replaced according to work order. Now is working and everything seems OK. Hope that helps everyone. Was under warranty. Cheers
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25 Posts

01-01-2020

CL

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  • Message 20 of 22

Re:IdeaPad Flex 14 CAMERA NOT WORKING

2020-05-30, 20:23 PM

The camera on this notebook is awful. If you are on android, I strongly recomend using androidcam or another software like that to use your phone as a webcam. The image is infinitely better on most actual phones.

 

I know is not ideal, but at least it could save you as a back up.

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