Welcome to our peer-to-peer forums, where owners help owners. Need help now? Visit our eSupport here.

English Community

Lenovo NotebooksLenovo IdeaPad 1xx, 3xx, 5xx & 7xx, Edge, LaVie Z, Flex Notebooks
All Forum Topics
Options

8 Posts

03-26-2018

United States of America

22 Signins

280 Page Views

  • Posts: 8
  • Registered: ‎03-26-2018
  • Location: United States of America
  • Views: 280
  • Message 1 of 2

Ideapad 320 15IKB Crashing Full screen Videos

2018-03-26, 16:14 PM

Hi,

 

I wonder if someone from Lenovo could advise me please.

 

I bought this model last November, and since that time, I am experiencing infrequent crashes on Windows 10..

 

The crashes, are when I put the display into full screen mode using Youtube or playing a video in Media Player Classic..

 

This clip from Youtube explains, exactly what happens... with a loud buzzing noise from the audio port.. 

 

https://www.youtube.com/watch?v=bn39vWq0-qI&t=0s&list=LLj-zSUg3n44KBE5xDNFLGvw&index=20

 

I have re-installed Windows10 (Creators Build)on 7 separate occassions...still same problem.

 

BIOS is set to ÚEFI'mode...All drivers are up to date from support site at Lenovo..and all Windows Updates are current.

I have ran MemTest nothing... Changed Power option's settings, disabled Hardware acceleration in Chrome,

Installed Graphic Drivers in Safe Mode..

 

The only clue was from a Log from Windows, which stated 

The speed of processor 3 in group 0 is being limited by system firmware. The processor has been in this reduced performance state for 71 seconds since the last report.

 

I have returned it to the vendor, - they sent it to their engineer, who couldnt find anything wrong..

 

Or is the next step taking it to an authorised Lenovo engineer??

 

I hope someone from Lenovo,can advise me on this recurring problem..

 

Many Thanks

Reply
Options

8 Posts

03-26-2018

United States of America

22 Signins

280 Page Views

  • Posts: 8
  • Registered: ‎03-26-2018
  • Location: United States of America
  • Views: 280
  • Message 2 of 2

Re: Ideapad 320 15IKB Crashing Full screen Videos

2018-03-27, 10:25 AM

Sent an email to tech support..

 

 

Reply
Forum Home

Community Guidelines

Please review our Guidelines before posting.

Learn More

Check out current deals!

Go Shop
X

Save

X

Delete

X

No, I don’t want to share ideas Yes, I agree to these terms