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4 Posts

07-27-2019

Philippines

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Ideapad 320 Preload Fail - MCAFEE LIVESAFE

2019-07-27, 11:07 AM

Downloaded USB Recovery disk last night and did recovery on my laptop. However I get the Preload fail message with a different error message. I found a few preload fail topics on this forum but none for this particular error message. Please help.

 

 

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4 Posts

07-27-2019

Philippines

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Re: Ideapad 320 Preload Fail - MCAFEE LIVESAFE

2019-07-28, 0:24 AM

No luck on this still.. Anyone has any ideas on this? Thanks in advance. 

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2 Posts

07-30-2019

Hong Kong S.A.R of China

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Re: Ideapad 320 Preload Fail - MCAFEE LIVESAFE

2019-07-30, 14:41 PM

I'm getting the same screen, plus this one

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3 Posts

07-30-2019

Canada

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Re: Ideapad 320 Preload Fail - MCAFEE LIVESAFE

2019-07-30, 22:57 PM

Exact same problem as crisxruiz - recovery terminates with 'Preload Fail' screen:
[E00PMLWW MCAFEE LIVESAFE] NOT FIND C:\SWWORK\IPGLOGS\MCAFEE.LOG


Attempting to restore an IdeaPad 310-15ISK, Type 80SM.  I am using USB recovery media created using Lenovo USBRecoveryCreator.exe, acquired directly from Lenovo support.


Lenovo, is there a workaround?  Very frustrating that the entire restore process fails because Mcafee trial software can't install properly.
Thx.

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6 Posts

08-09-2017

Brazil

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Re: Ideapad 320 Preload Fail - MCAFEE LIVESAFE

2019-07-31, 0:12 AM

Same here, but I found a workaround, I changed the date on bios to 02/05/2019 and it worked! Why? I don't know

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3 Posts

07-30-2019

Canada

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Re: Ideapad 320 Preload Fail - MCAFEE LIVESAFE

2019-07-31, 1:09 AM

You're kidding...(!?).  What led you to make the change, and any reason why 2/5/2019?

Thx for the info.

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6 Posts

08-09-2017

Brazil

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Re: Ideapad 320 Preload Fail - MCAFEE LIVESAFE

2019-07-31, 1:13 AM

Haha, no, I'm not kidding. I put a random date and it worked. Why? I don't know but if I change date to today, I get the error. 

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2 Posts

07-30-2019

Hong Kong S.A.R of China

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Re: Ideapad 320 Preload Fail - MCAFEE LIVESAFE

2019-07-31, 2:45 AM

We need an official solution from Lenovo, not workarounds

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6 Posts

08-09-2017

Brazil

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Re: Ideapad 320 Preload Fail - MCAFEE LIVESAFE

2019-07-31, 11:43 AM

 wrote:

We need an official solution from Lenovo, not workarounds



https://support.lenovo.com/us/en/contactnow

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2 Posts

06-19-2019

United States of America

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Re: Ideapad 320 Preload Fail - MCAFEE LIVESAFE

2019-08-01, 2:16 AM

I chatted with the technical support, they told me it was caused by the McAfee's time check logic. when it detected that you are no longer eligible to use the free trial, it refused to be installed. so if we change the BIOS time to an earlier time, like some on 2018, the recover process will complete without issue. Or you can try to use Ctrl+Alt+Q to skip that failure step. 

1 person found this solution to be helpful.

This helped me too

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