English Community

Lenovo NotebooksLenovo IdeaPad 1xx, 3xx, 5xx & 7xx, Edge, LaVie Z, Flex Notebooks
All Forum Topics
Options

2 Posts

10-10-2018

US

1 Signins

94 Page Views

  • Posts: 2
  • Registered: ‎10-10-2018
  • Location: US
  • Views: 94
  • Message 1 of 5

Ideapad 330 touchpad stops working

2018-10-10, 3:55 AM

Hello! My touchpad suddenly stops working around 2-3 weeks ago, and the device suddenly disappears from the device manager! 

 

Here are a few things I have tried but haven't worked:

 

  1. Contacted Microsoft support
  2. Reinstalled touchpad driver
  3. Updated BIOS
  4. Updated chipset drivers
  5. Restarted my laptop...multiple times.

The model of the laptop is the 

330 Touch-15IKB (Type 81DJ) Laptop (ideapad).

I would appreciate it if someone helped...it's been three weeks and I miss my touchpad actually working. Please help and thank you in advance!

Reply
Options

2426 Posts

08-11-2014

IN

1941 Signins

27001 Page Views

  • Posts: 2426
  • Registered: ‎08-11-2014
  • Location: IN
  • Views: 27001
  • Message 2 of 5

Re: Ideapad 330 touchpad stops working

2018-10-10, 11:52 AM

Hi Patrickbclee,

Greetings from Lenovo.

As you have mentioned about the touchpad issue, suggest you boot the machine into safe mode and check if the touchpad is working, if still the same issue then it could be issue with the hardware, suggest you to visit our service center and get it repaired. Please refer the link https://lnv.gy/2OTQWy4

 

 

Mod's Edit: for transparency, shortened link was converted to full URL.....

 

https://support.lenovo.com/us/en/solutions/ht118678?Source=social_eservices&Medium=FBPAGE&Term=eServices_General%20eServices&Content=20170319_20170319175913&linkId=35623564&Source=social_eservices&Medium=LITHIUM&Term=eServices_&Content=20181010_20181010115243&linkId=57981254



Did someone help you today? Press the star on the left to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

Reply
Options

1 Posts

10-25-2018

IN

2 Signins

16 Page Views

  • Posts: 1
  • Registered: ‎10-25-2018
  • Location: IN
  • Views: 16
  • Message 3 of 5

Re: Ideapad 330 touchpad stops working

2018-10-25, 8:14 AM

Hi Ashwin

 

Your responses are great.

 

I have a different problem with my brand new Lenovo Ideapad 330S.

The 'backspace' bar/key gets stuck if used more than once in succession - and at times functions in the stuck mode cancelling all previous input values.

 

Is this a hardware problem or a system issue?

 

Please advise. 

 

thanks in advance   

 

Sridhar

Reply
Options

1 Posts

10-29-2018

US

4 Signins

83 Page Views

  • Posts: 1
  • Registered: ‎10-29-2018
  • Location: US
  • Views: 83
  • Message 4 of 5

Re: Ideapad 330 touchpad stops working

2018-10-29, 10:57 AM

Hellow I am having problems with my brand new ideapad 330S laptop. Touchpad is not working and touch pad does not even show in settings. 

Reply
Options

2 Posts

07-08-2019

ID

1 Signins

20 Page Views

  • Posts: 2
  • Registered: ‎07-08-2019
  • Location: ID
  • Views: 20
  • Message 5 of 5

Re: Ideapad 330 touchpad stops working

2019-07-08, 13:09 PM

I have the same issue. Touchpad not working at all after update BIOS with recent update. Not working at all, its not even show up at the device manager. I have to use mouse all the time when using the laptop... my laptop was Ideapad 330 14AST. Please help...:smileyfrustrated:

Reply
Forum Home

Community Guidelines

Please review our Guidelines before posting.

Learn More

Check out current deals!

Go Shop
X

Save

X

Delete