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06-28-2020

DE

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Ideapad 5 14ARE05 Touchpad not working

2020-06-28, 11:02 AM

Hi,

just got my new 14ARE05 with FreeDOS. After trying to install a Windows 10 Pro x64 2004 the touchpad is not detected. Not during setup phase, nor later.

By looking in the Device manager it is just not there, not as unknown device, not unvisible, just nothing... Like it is disabled in Bios, etc.

By searching a little bit online, I came up to, that the touchpad is connect over SPI with the CPU and there might be a driver for that missing? Can somebody confirm this?

But there is no driver availible at the support page, so anybody can share a link to the AMD IO Driver for the 14ARE05?

Or does somebody else has a solution for this?

Thanks!

 

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47 Posts

09-27-2019

CN

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Ideapad 5 14ARE05 Touchpad not working

2020-07-01, 2:58 AM
hi Mzoellner,Please install the serial-IO driver through Vantage/Official website first, and then check the touch function.
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1 Posts

09-16-2020

IN

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Re:Ideapad 5 14ARE05 Touchpad not working

2020-09-16, 15:35 PM

Hi, I have same problem. Ideapad 5 ryzen7 4700u.

 

After downloading serial-io still issue is there with touchpad.

 

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1 Posts

09-25-2020

MX

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Re:Ideapad 5 14ARE05 Touchpad not working

2020-09-25, 4:18 AM

Here having random problems too with the touchpad on windows 10 2004, I installed a dual boot with ubuntu, in ubuntu no problem at all with the touchpad, so is windows drivers related.

nothing to look in lenovo vantage, it seems abandoned this new device. 

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2 Posts

10-03-2020

US

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Re:Ideapad 5 14ARE05 Touchpad not working

2020-10-03, 22:20 PM

I'm another Ideapad 14ARE05 owner with this exact same issue. What is this serial-IO driver you refer to? I cannot find one on the Vantage website compatible with this model (AMD Ryzen). If there is one, please link to it.

 

Also can confirm it is NOT a hardware problem, touchpad is working perfectly well in Linux.

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2 Posts

10-03-2020

US

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Re:Ideapad 5 14ARE05 Touchpad not working

2020-10-04, 15:27 PM

Revisiting this issue to note the problem was resolved, hopefully this solution will help others with the same issue. 

 

The missing touchpad in device manager & no access to its settings was related to an unactivated & incomplete Windows 10 Pro upgrade attempt. 

 

Spent a few hours over a couple days on the phone with Microsoft troubleshooting the upgrade. Once it successfully activated, the touchpad immediately began working correctly (not even requiring a reboot) with touchpad settings accessible from the Windows search box in taskbar.

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