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13 Posts

02-03-2018

JP

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Ideapad 530S - WiFi not recognized

2019-07-19, 3:42 AM

This is my daughter's laptop, just three or four months old.

 

Symptom: It loses connection to WiFi, and it doesn't list any access points (although several are available).

 

It is often sufficient to disable and re-enable the WiFi interface from the Network Adapter window, but sometimes the adapter it is not even listed. In the latter case, a reboot is required.

 

When the adapter is not even listed, the corresponding entry in Device Manager features an exclamation mark, and an error message is shown when clicking on the device: "This device cannot start. Code 10" [the computer language being Japanese, the message is actually : このデバイスを開始できません。(コード10)]. See also the attached screenshot.

 

The PC automatically updates Windows whenever new software is available, and Lenovo drivers are up to date as well.

 

While a broken connection can be reestablished rather quickly, this workaround is hardly satisfying. What if the connection is lost in the middle of a video chat? What if open files must be taken care of before reboothing? This is more than just annoying. Is there anything that can be done? Are there any further troubleshooting steps we can undertake?

 

 

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261 Posts

07-10-2019

GB

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Re: Ideapad 530S - WiFi not recognized

2019-07-19, 4:47 AM

Did the problems start when the laptop was upgraded to Windows 10 v1903 recently ?

 

You can search for 'winver' app and it will report Windows 10 version)

 

Perhaps try Benji96's solution to temporarily fix the problem:

https://forums.lenovo.com/t5/Lenovo-IdeaPad-1xx-3xx-5xx-7xx/To-All-the-Owners-of-Notebooks-With-Realtek-8822BE-Wifi-Card/td-p/4368276/page/2

 

 

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13 Posts

02-03-2018

JP

28 Signins

157 Page Views

  • Posts: 13
  • Registered: ‎02-03-2018
  • Location: JP
  • Views: 157
  • Message 3 of 4

Re: Ideapad 530S - WiFi not recognized

2019-07-19, 4:58 AM
Thanks for pointing me to the other thread.

We bought the laptop on March 25, roughly at the same time as the 1903 version I guess. I don't remember when exactly the problems started to occur.

Since she doesn't currently use Bluetooth, we will disabling in a few hours.
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261 Posts

07-10-2019

GB

276 Signins

3728 Page Views

  • Posts: 261
  • Registered: ‎07-10-2019
  • Location: GB
  • Views: 3728
  • Message 4 of 4

Re: Ideapad 530S - WiFi not recognized

2019-07-19, 5:15 AM

1903 was released on 22nd May 2019.  You may be able to roll back to previous version if 1903 was installed less than one month ago.

 

 

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