Welcome to our peer-to-peer forums, where owners help owners. Need help now? Visit eSupport here.

English Community

Lenovo NotebooksLenovo IdeaPad 1xx, 3xx, 5xx & 7xx, Edge, LaVie Z, Flex Notebooks
All Forum Topics
Options

3 Posts

07-19-2019

United States of America

2 Signins

28 Page Views

  • Posts: 3
  • Registered: ‎07-19-2019
  • Location: United States of America
  • Views: 28
  • Message 1 of 3

Ideapad 720S-13ARR random black screen popup

2019-07-19, 21:47 PM

My laptop will randomly pop up this black screen when im in the middle of streaming a video like youtube, everything will stop and go black for about 3  seconds and then it will go back to normal and continue playing the video. This also happens a lot when i switch tabs, the screen will go black for a few seconds and then go to the page. Is this normal? What should I do? I should also mention that even as a brand new computer it had major LCD issues which i sent in and got fixed but this problem is still occuring. 

Reply
Options

265 Posts

07-10-2019

United Kingdom of Great Britain and Northern Ireland

278 Signins

3738 Page Views

  • Posts: 265
  • Registered: ‎07-10-2019
  • Location: United Kingdom of Great Britain and Northern Ireland
  • Views: 3738
  • Message 2 of 3

Re: Ideapad 720S-13ARR random black screen popup

2019-07-20, 3:59 AM

fwiw, do you mean the 'whole' screen goes black?

 

When streaming youtube music video and the issue appears, does the sound go silent/pauses while the screen is black ?

 

Can you connect an external monitor/TV to the USB-C/DisplayPort socket to see if same symptoms appear?

 

 

 

Reply
Options

3 Posts

07-19-2019

United States of America

2 Signins

28 Page Views

  • Posts: 3
  • Registered: ‎07-19-2019
  • Location: United States of America
  • Views: 28
  • Message 3 of 3

Re: Ideapad 720S-13ARR random black screen popup

2019-07-20, 22:13 PM
Yes, the entire screen goes black and the sound also pauses during that time. I haven't tried connecting it to a ext monitor/TV before.
Reply
Forum Home

Community Guidelines

Please review our Guidelines before posting.

Learn More

Check out current deals!

Go Shop
X

Save

X

Delete

X

No, I don’t want to share ideas Yes, I agree to these terms