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8 Posts

10-07-2020

Viet Nam

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Ideapad Flex 5 14ARE05 R7 bug: does not boot sometimes

2021-04-02, 1:47 AM

Hi,

I've been using ideapad flex 5 for 6 months now and the laptop sometimes does not boot, below is the description:

- The fan keep running hard and loudly but the screen was blank

- Esc and Caps lock lights were on

- It happens less/more than once a week

- I used to wait for few minutes but nothing changed.

The only work around for this bug is to force shut down by holding power button, and then power it on like normal.

This bug is really annoying, also I'm worry that someday the laptop can be dead actually.

I searched for this problem and I knew there are people experiencing the same problem, how can I fix this ? Do I need to send it for waranty ?

 

 

 

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3120 Posts

01-08-2021

Philippines

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Re:Ideapad Flex 5 14ARE05 R7 bug: does not boot sometimes

2021-04-06, 13:24 PM

Hi Trilee,

 

Apologies for the late reply.

 

I would suggest if there is a way you can try to update the BIOS with the recommended one on the support site. Make sure that your location is specified on the support page.

 

Let us know the current BIOS version of your device would accept the version from support page.

 

Regards.
Dex_Lenovo



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3120 Posts

01-08-2021

Philippines

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Re:Ideapad Flex 5 14ARE05 R7 bug: does not boot sometimes

2021-04-02, 12:52 PM

Hello Trilee,

 

Greetings.

 

Thank you for initiating a post in the community board. You may try to go through the advise below.

 

I might suggest you can try to check if your current BIOS version matches the version recommended/uploaded on the support page. Enter your machine serial number to load the correct drivers, go to Drivers and Software tab, click on Manual Update - check and then compare the BIOS drivers.

 

Also, try to check for current Windows version as there might be pending windows update in the background.

 

Please also share the machine type model / MTM (ex. 81C70000RK) from the sticker as it would help us.

 

Update us soon as convenient.

 

Regards.
Dex_Lenovo



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8 Posts

10-07-2020

Viet Nam

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Re:Ideapad Flex 5 14ARE05 R7 bug: does not boot sometimes

2021-04-03, 1:04 AM

Hi, thanks for your reply

The bios I'm using is EECN31WW and from website is EECN34WW, it's strange that I've just used Lenovo Vantage to check for update and it did not inform me about new bios update.

My machine type model is 81X2008YVN

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3120 Posts

01-08-2021

Philippines

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Re:Ideapad Flex 5 14ARE05 R7 bug: does not boot sometimes

2021-04-06, 13:24 PM

Hi Trilee,

 

Apologies for the late reply.

 

I would suggest if there is a way you can try to update the BIOS with the recommended one on the support site. Make sure that your location is specified on the support page.

 

Let us know the current BIOS version of your device would accept the version from support page.

 

Regards.
Dex_Lenovo



Did someone help you today? Press the star on the left to thank them with a Kudo!
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0 person found this solution to be helpful.

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8 Posts

10-07-2020

Viet Nam

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  • Message 5 of 9

Re:Ideapad Flex 5 14ARE05 R7 bug: does not boot sometimes

2021-04-07, 1:48 AM
Hi, I finished update the Bios from EECN31WW to EECN34WW, I'm not sure if the problem is fixed because it did not happen usually
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3120 Posts

01-08-2021

Philippines

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Re:Ideapad Flex 5 14ARE05 R7 bug: does not boot sometimes

2021-04-07, 13:26 PM

Hi Trilee,

 

It would be good to try observing the machine and to isolate the issue first if booting the machine next time would go into blank screen.

 

Regards.
Dex_Lenovo



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12 Posts

06-18-2021

Uruguay

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  • Message 7 of 9

Re:Ideapad Flex 5 14ARE05 R7 bug: does not boot sometimes

2021-06-18, 23:23 PM

Apologies for using this thread.
It hadn't happened to me and it happened to me yesterday, after updating the bios to the latest (EECN35WW).

 

It happens exactly the same, in one day, 3 of 8 times that I turned it on, it was left without starting, with the keyboard lights as described.

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8 Posts

10-07-2020

Viet Nam

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  • Message 8 of 9

Re:Ideapad Flex 5 14ARE05 R7 bug: does not boot sometimes

2021-06-20, 11:20 AM

Hi,

I updated my laptop to bios version from EECN31WW to EECN34WW and I have not had any problems with booting up since then, you should consider reverting back to EECN34WW

There was, however, a problem with laptop's webcam. My laptop did not detect it, but it was fixed with the latest windows updateHope this help !

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3120 Posts

01-08-2021

Philippines

193 Signins

17879 Page Views

  • Posts: 3120
  • Registered: ‎01-08-2021
  • Location: Philippines
  • Views: 17879
  • Message 9 of 9

Re:Ideapad Flex 5 14ARE05 R7 bug: does not boot sometimes

2021-06-21, 9:39 AM

Hi @Trilee 

 

Thanks for getting back in the thread. Good to know that it is solved now and appreciated for sharing how it went. You are free to initiate a new post again in the Community if you might need help in the future.

 

Regards.
Dex



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