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2 Posts

04-12-2021

Saudi Arabia

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Ideapad S340-15IIL The device shut down when the battery reach 60%.

2021-04-12, 8:31 AM

     MY laptop shut down when it reaches 60% since more than week. in the beginning It starts shutting down when it reaches 40% and increased.

 

 

      I tried to charge it for more than hour and let it drained out of power but nothing changes.

 

*if anyone know this code indicates? any help would be appreciated.

 

thanks.

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1908 Posts

01-08-2021

Philippines

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Re:Ideapad S340-15IIL The device shut down when the battery reach 60%.

2021-04-12, 13:00 PM

Hello Evanof,

 

Welcome to the Community Forums.

 

Thank you for sharing your concern to the board. I might suggest trying to perform the troubleshooting steps below to isolate the issue.

 

Open the Device Manager. Click Batteries to expand it, there are two items that will show up: Microsoft AC Adapter and Microsoft ACPI-Compliant Control Method Battery.

 

Right-click on each item and choose Uninstall device. Yes, you are uninstalling your laptop's battery drivers, these will automatically be reinstalled when you restart the laptop.

 

Observe the issue for any improvements or changes.

 

Let us know when convenient.

 

Regards.
Dex_Lenovo



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2 Posts

04-12-2021

Saudi Arabia

2 Signins

10 Page Views

  • Posts: 2
  • Registered: ‎04-12-2021
  • Location: Saudi Arabia
  • Views: 10
  • Message 3 of 4

Re:Ideapad S340-15IIL The device shut down when the battery reach 60%.

2021-04-12, 16:05 PM
I did that and it reaches 75% and it shut down
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1908 Posts

01-08-2021

Philippines

118 Signins

11000 Page Views

  • Posts: 1908
  • Registered: ‎01-08-2021
  • Location: Philippines
  • Views: 11000
  • Message 4 of 4

Re:Ideapad S340-15IIL The device shut down when the battery reach 60%.

2021-04-14, 13:10 PM

Hi Evanof,

 

Thank you for trying to go through the troubleshooting steps.

 

You may try then to update the battery drivers from the device manager and check if these are currently updated.

 

Also, I might advise to try running a diagnostics to your machine to identify if the battery could be having problems. You may include the results of the scan in your reply here for transparency.

 

Let us know when convenient.

 

Regards.
Dex_Lenovo



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