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Laptop not booting

2021-07-22, 14:49 PM

Just bought a laptop 2 months back. Laptop does not boot. Caps lock key shows a white light. Nothing else. Please assist. 

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4104 Posts

01-08-2021

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Re:Laptop not booting

2021-07-22, 14:52 PM

Welcome to the Community Forums @Wazim235 

 

Perhaps try connecting an external monitor to see any possible signs of display from the device. Let us know about this.

 

You can start to check if the machine can still boot by trying to power drain the machine first.

 

- Make sure there is still remaining battery power, able to power up the machine.
- Disconnect all cables and/or peripheral devices connected to the machine (ex. power cable, hdmi cable, external mouse/keyboard, flashdrives, etc). You may leave the AC adapter connected to the charging port but be sure that the plug is disconnected from any nearby power outlet.
- Ensure that device is powered/switched off.
- Press and hold down the power button for as long as 60 seconds to drain flea power or excess voltage.

- Wait for at least two minutes then plug in the AC adapter and then let it charge.
* The machine should remain in off state. Try after 60 seconds, turn the machine on again.

 

You may alternatively try to boot it up through the Novo button and then select the Normal Start up on the selection. It would either go straight to Novo Menu or boot to Windows.

 

It would be a good start to identify two needed information: what is your laptop name and then share your machine type model / MTM (ex. 81C70000RK) from the sticker as it would help in specifying your machine variant. A machine type model / MTM consists of more than four characters. Please refrain from including your machine serial number in the thread.

 

Update us soon as convenient.

 

Regards.
Dex



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Re:Laptop not booting

2021-07-22, 14:54 PM

My machine type is ideapad Flex 5

16269656719912460948963132493004.jpg
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Re:Laptop not booting

2021-07-22, 15:28 PM

The MTM no is 82HS008NAX

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4104 Posts

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Re:Laptop not booting

2021-07-22, 17:37 PM

Hi @Wazim235

 

Thanks for getting back in the thread with the needed information.

 

Feel free to update back after going through the recommended troubleshooting steps on the initial reply in hope for a remedy.

 

Regards.
Dex



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4 Posts

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Re:Laptop not booting

2021-07-23, 9:38 AM

Hi tried all the steps. Nothing works. The led on Esc key and Caps lock key is only lighted. Please suggest.

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Re:Laptop not booting

2021-07-23, 10:51 AM

Hi

If the NOVO pin-hole recovery did not work, then perhaps there is a

"Black Screen of Death" issue.

 

 

______________________________

Forum, Agin em or Just Neutral.

MTM: 82H9CTO1WW
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4104 Posts

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Philippines

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Re:Laptop not booting

2021-07-27, 15:51 PM

Hi @Wazim235 

 

In addition to suggestions, you can try to connect an external monitor to your device to find any signs of display from the machine. If it cannot extend any display, then this can be considered as a hardware problem. Best to try getting in touch with technical team so they can give you further recommendation, or reach out to any nearby service facility in your region.

 

Regards.
Dex



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