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4 Posts

03-12-2017

Singapore

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Laptop screen turned greenish

2017-03-12, 7:48 AM

Hi

 

I would like to know what happened to my laptop screen which turned greenish. I switched on my laptop like any other day and the moment the word "Lenovo" appeared, I sensed something is not right. The word should be in white but it is now in green. I have attached an image of what i am seeing on my screen.

 

 

 

Fortunately, my laptop is still under warranty. But I am not sure how Lenovo is going to help me fix the problem. Does anyone has any idea?

 

Thank you.

 

 

Mod's Edit: Screen image removed as it showed the serial number of your computer.  The posting of serial numbers is not permitted for the protection of the owner.  If you wish to repost the image, please edit out the serial number.  Thanks!

 

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12661 Posts

11-30-2015

Philippines

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Re: Laptop screen turned greenish

2017-03-12, 11:20 AM

Hi geniusME , 

 

Welcome to the Community Forums. 

 

You may also check if the same greenish image appear on BIOS and on an external display.

This way we can isolate if the issue is with the drivers or the hadware itself.

 

In the event that there is a hardware failure , testing would be further conducted and stress test to rule out the cause and likewise provide needed fix by the technical engineering team.

 

Hope this help answer your query.

Update us how it goes.

 

Regards



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4 Posts

03-12-2017

Singapore

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  • Posts: 4
  • Registered: ‎03-12-2017
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Re: Laptop screen turned greenish

2017-03-14, 12:00 PM

Hi spidey

 

Thank you for your reply. 

 

But I have already sent in my laptop to the service center. Will update again once ready for collection. 

 

Thank you. 

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12661 Posts

11-30-2015

Philippines

7260 Signins

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  • Posts: 12661
  • Registered: ‎11-30-2015
  • Location: Philippines
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  • Message 4 of 6

Re: Laptop screen turned greenish

2017-03-14, 13:03 PM

Hi geniusME , 

 

Greetings. 

 

It is good that service was processed for you since most likely the graphic card chip on the systemboard would need qualifying test along with the heating mechanism if correlated to the issue.

 

Thank you for the update. 

 

 

Regards



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410 Posts

06-08-2012

Ankara , Turkey

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Re: Laptop screen turned greenish

2017-03-15, 18:38 PM
Looks like Screen Data Cable Problem , Please refer to Local Lenovo Service Center
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1 Posts

07-22-2020

United States of America

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  • Registered: ‎07-22-2020
  • Location: United States of America
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  • Message 6 of 6

Re:Laptop screen turned greenish

2020-07-22, 1:37 AM
Wow. Previous posts are 2017. Our household just got a Lenovo laptop for the current thought of teachers teaching students online. My wife says that after a short run, screen suddenly turns green and freezes????
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