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3 Posts

03-26-2021

India

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Lenovo IdeaPad S145-15IWL - Keyboard Issue - *(Asterisk) Key pressing, Mic mute unmute automatically

2021-03-26, 5:37 AM

Dear Friend, 
Hope you are doing well! 
I am using Lenovo IdeaPad S145-15IWL laptop for the past 18months. Since few weeks, * Asterisk key is automatically pressing in the text box and also Laptop inbuilt Mic is getting mute automatically and again unmute in few seconds. I can see the mic on and off icon in the screen when it happens. This happens when using all the applications.
Troubleshooting Done:

1. Updated Windows 10 20H2

2. Virus full scan done.

3. Keyboards drivers are up-to-date

4. Keys in the keyboard are clean and no dust particle

Please help me to find the right solution for this issue at the earliest. Thank you so much in advance. Appreciate your support.

 

Regards,
Amal

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152 Posts

12-28-2020

China

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Re:Lenovo IdeaPad S145-15IWL - Keyboard Issue - *(Asterisk) Key pressing, Mic mute unmute automatically

2021-04-06, 5:49 AM

Hi;

 

We can not reproduce the issue that is troubling you in our Lab.

We think it's more a problem with your keyboard hardware.

So  we suggest that you check the keyboard hardware at your local service.

Thank you.

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152 Posts

12-28-2020

China

76 Signins

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  • Posts: 152
  • Registered: ‎12-28-2020
  • Location: China
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  • Message 2 of 8

Re:Lenovo IdeaPad S145-15IWL - Keyboard Issue - *(Asterisk) Key pressing, Mic mute unmute automatically

2021-03-26, 8:20 AM

Hi;

 

Could you please post a picture of your keyboard here?

I wanna see its layout to verify if asterisk key has other functional definitions.

 

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3 Posts

03-26-2021

India

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  • Message 3 of 8

Re:Lenovo IdeaPad S145-15IWL - Keyboard Issue - *(Asterisk) Key pressing, Mic mute unmute automatically

2021-03-26, 9:52 AM

Dear Sir, Thanks for your immediate reply. I am attaching Keyboard picture here. Thanks.

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3 Posts

03-26-2021

India

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  • Message 4 of 8

Re:Lenovo IdeaPad S145-15IWL - Keyboard Issue - *(Asterisk) Key pressing, Mic mute unmute automatically

2021-03-31, 10:10 AM

Dear Sir, Kind reminder. Awaiting for your reply

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152 Posts

12-28-2020

China

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  • Message 5 of 8

Re:Lenovo IdeaPad S145-15IWL - Keyboard Issue - *(Asterisk) Key pressing, Mic mute unmute automatically

2021-04-01, 2:45 AM

Hi;

 

Please wait for a while.

I am confirming with BIOS/EC team.

If there is a answer, i will tell you.

Thank you.

 

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152 Posts

12-28-2020

China

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  • Posts: 152
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  • Message 6 of 8

Re:Lenovo IdeaPad S145-15IWL - Keyboard Issue - *(Asterisk) Key pressing, Mic mute unmute automatically

2021-04-06, 5:49 AM

Hi;

 

We can not reproduce the issue that is troubling you in our Lab.

We think it's more a problem with your keyboard hardware.

So  we suggest that you check the keyboard hardware at your local service.

Thank you.

0 person found this solution to be helpful.

This helped me too

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152 Posts

12-28-2020

China

76 Signins

1425 Page Views

  • Posts: 152
  • Registered: ‎12-28-2020
  • Location: China
  • Views: 1425
  • Message 7 of 8

Re:Lenovo IdeaPad S145-15IWL - Keyboard Issue - *(Asterisk) Key pressing, Mic mute unmute automatically

2021-04-13, 6:43 AM

Hi;

 

Did you go to local service to check your keyboard hardware?

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1 Posts

05-01-2021

Malawi

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  • Message 8 of 8

Re:Lenovo IdeaPad S145-15IWL - Keyboard Issue - *(Asterisk) Key pressing, Mic mute unmute automatically

2021-05-01, 15:58 PM

I have the same issue of AniAmal,of asterisk on my Lenovo s145.In my case,i have checked everything as i am also a technician but i can not succeed troubleshooting it.

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