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5 Posts

07-18-2021

Canada

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Lenovo Laptop's F4 button not muting/unmuting

2021-07-18, 22:15 PM

I have gotten a problem with my Lenovo laptop (Lenovo Ideapad 330s-15IKB) after updating it using a Windows update. Every time I use the F4 button (Mute/Unmute), it doesn't actually mute/unmute my system. The symbol that pops up when we press this button still pops up, however, it doesn't actually mute it. Instead, I have to use the Lenovo Vantage toolbar to mute/unmute it.

 

I use this button very often throughout the day, and having to go to the Vantage toolbar to change it, is very inconvenient for me. I tried to run Lenovo Hotkeys as administrator, tried to uninstall and reinstall it, and even disabled and enabled it in Task Manager. I can't seem to fix this issue.

 

Are there any drivers or software I can download to fix this? I use this button many times a day, and I don't want to pay a lot of money just to fix something that wasn't my fault.

 

Looking forward to getting a solution from the Lenovo Support team or other people who have solved this issue.

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2834 Posts

03-11-2020

Greece

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  • Message 2 of 9

Re:Lenovo Laptop's F4 button not muting/unmuting

2021-07-19, 10:14 AM

Hi FlamingNinja925,

 

Welcome to the Community Forums.

 

 

Check if you have Lenovo Utility installed on the device, if not you can download it here

If you do have it installed, try uninstalling it and then re-installing it from the link above. 

It's been know to fix hotkey issues.

 

Hope this helps

 

Regards

 

Voithos

 



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5 Posts

07-18-2021

Canada

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Re:Lenovo Laptop's F4 button not muting/unmuting

2021-07-19, 13:20 PM

I tried to install Lenovo Utilities using that link, but when I finished the installation process, Lenovo Hotkeys was installed instead. I tried running this as administrator again, but still no luck. Is there a different solution, or is there something wrong with my system?

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5 Posts

07-18-2021

Canada

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  • Message 4 of 9

Re:Lenovo Laptop's F4 button not muting/unmuting

2021-07-20, 0:17 AM
I tried to install Lenovo Utilities using that link, but when I finished the installation process, Lenovo Hotkeys was installed instead. I tried running this as administrator again, but still no luck. Is there a different solution, or is there something wrong with my system?
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1 Posts

07-20-2021

India

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  • Message 5 of 9

Re:Lenovo Laptop's F4 button not muting/unmuting

2021-07-20, 3:11 AM

same problem with me too and the camera security keyboard shortcut on off keyboard also doesn't work

 

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241 Posts

12-28-2020

China

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  • Message 6 of 9

Re:Lenovo Laptop's F4 button not muting/unmuting

2021-07-20, 7:46 AM

Hi:

 

Please download the automatic analysis tool from:
https://meta.box.lenovo.com/v/link/view/df4852075fd7479eb8cc6d41799c1dd7

Run it and follow the guide to do.

a). Click the "next" button, it will check whether the hotkey driver named "lenovo utility" is installed on your laptop.

     If not, it will show the "download" button which you can press to guide you to download the lenovo utility.

     If yes, it will show the version of your lenovo utiltiy and state of running. And give me a screen shot about those information and email to me.

     Then do the next step; 


b) Click the "Enable log" button. If any popup shows, please chose "yes".

     Then press your non-working hotkeys, and  clicking the "Open log" button to locate the log file named "_utility.Log".

     Then email the "_utility.Log" to liweiwei1@lenovo.com

 


I am looking forward your feedback.

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5 Posts

07-18-2021

Canada

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Re:Lenovo Laptop's F4 button not muting/unmuting

2021-07-20, 13:46 PM

I have gone ahead and emailed a picture of the software version as well as the utility log file. Hopefully, a solution can be found.

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5 Posts

07-18-2021

Canada

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  • Message 8 of 9

Re:Lenovo Laptop's F4 button not muting/unmuting

2021-07-20, 13:46 PM
I have gone ahead and emailed a picture of the software version as well as the utility log file. Hopefully, a solution can be found.
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241 Posts

12-28-2020

China

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  • Message 9 of 9

Re:Lenovo Laptop's F4 button not muting/unmuting

2021-07-28, 2:24 AM

Hi:

 

Thank you so much for your post.

After investigating, we found that this was really a issue.

And we will fix this issue in next release of lenovo hotkeys which original name was lenovo utility in September.

 

And, here we have a temporary solution to your issue. Please check your email, I have sent the details to you.

Thank you.

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