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2 Posts

06-29-2021

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Lenovo Ideapad 5 AMD Keyboard shortcut not working

2021-06-29, 0:47 AM

The keyboard shortcuts that are associated with the vantage app doesn't work. The Fn + q, the F4 for mic, and the Vantage shortcut button all do not work. 

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06-29-2021

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Lenovo Ideapad 5 AMD Keyboard shortcut not working

2021-06-29, 7:24 AM
Same issue with Legion Y540. And no communication from them.
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4158 Posts

01-08-2021

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Re:Lenovo Ideapad 5 AMD Keyboard shortcut not working

2021-06-29, 13:12 PM

Welcome to the Community Forums @RMatthue 

 

Would the shortcut keys work while using a Word app?

 

For keyboard having issue typing or if some keys that are not working, follow the troubleshooting steps instructed here.

 

You can try to test the keyboard again by connecting an external USB keyboard. See of this would further isolate the issue.

 

Try to update the keyboard drivers from the Device Manager or from the support site. Use your machine serial number to load the drivers and then go to Drivers and Software tab, click on Manual Update, look for any available keyboard drivers.

 

Update us how it goes.

 

Regards.
Dex



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241 Posts

12-28-2020

China

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Re:Lenovo Ideapad 5 AMD Keyboard shortcut not working

2021-06-30, 3:17 AM

Hi:

 

I suppose you may not install Lenovo Utility.

 

Please download the automatic analysis tool from:
https://meta.zbox.filez.com/v/link/view/dcc1fff4150247fbafd077cce7bed11a

Run it and follow the guide to do.

a). Click the "next" button, it will check whether the hotkey driver named "lenovo utility" is installed on your laptop.

     If not, it will show the "download" button which you can press to guide you to download the lenovo utility.

     If yes, it will show the version of your lenovo utiltiy and state of running. And give me a screen shot about those information and email to me.

     Then do the next step; 


b) Click the "Enable log" button. If any popup shows, please chose "yes".

     Then press your non-working hotkeys, and  clicking the "Open log" button to locate the log file named "_utility.Log".

     Then email the "_utility.Log" to liweiwei1@lenovo.com

 


I am looking forward your feedback.

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2 Posts

06-29-2021

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Re:Lenovo Ideapad 5 AMD Keyboard shortcut not working

2021-06-30, 4:36 AM

Hello! 

 

I did this and I sent to your email the log file. It actually worked when I installed the app, but when I restarted the device, I doesn't work again. 

 

It only works if I run the CET tool package you sent me. 

 

 

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4 Posts

06-29-2021

India

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Re:Lenovo Ideapad 5 AMD Keyboard shortcut not working

2021-07-01, 8:54 AM

Hi! 
I also installed the CET Tool and If I run the tool first and then use these hotkeys they work but not when I restart the system and try to use them. Any fix for that?
Also I mailed you the _utility.Log file 

thanks for the temporary fix though.

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241 Posts

12-28-2020

China

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Re:Lenovo Ideapad 5 AMD Keyboard shortcut not working

2021-07-05, 3:22 AM

Hi  rd_tyagi7  &  RMatthue:

 

If you have installed the lenovo utility UWP, please check "Startup Tab" in Task Manager, the status of lenovo utiltiy UWP must be enable so that it works every time you restart your PC.

As below:

 

Please tell me how it goes.

I am looking forward your reply. Thank you.

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4 Posts

06-29-2021

India

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Re:Lenovo Ideapad 5 AMD Keyboard shortcut not working

2021-07-05, 4:15 AM

Hi! Works perfectly now. Thank you for the service

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4158 Posts

01-08-2021

Philippines

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Re:Lenovo Ideapad 5 AMD Keyboard shortcut not working

2021-07-05, 17:48 PM

Hi @rd_tyagi7 

 

Good to know this helped you solve the issue. It would be good if you may also highlight that part as a resolution for other folks to find this as a useful reference someday to consider. Feel free to visit the Community anytime if you need any help.

 

Regards.
Dex



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