Welcome to our peer-to-peer forums, where owners help owners. Need help now? Visit eSupport here.

English Community

Lenovo NotebooksLenovo IdeaPad 1xx, 3xx, 5xx & 7xx, Edge, LaVie Z, Flex Notebooks
All Forum Topics
Options

1 Posts

08-16-2021

United States of America

2 Signins

0 Page Views

  • Posts: 1
  • Registered: ‎08-16-2021
  • Location: United States of America
  • Views: 0
  • Message 1 of 3

Lenovo Ideapad 5 Shutting Down When Screen Is Bumped

2021-08-16, 2:29 AM

Hello, I have had this laptop for about 10 months, and the following issue only came up last week. I treat this laptop gently, and am not rough with the screen.

 

The issue:

The laptop will suddenly shut down, and will not always turn back on when I press the power button.

 

What causes this:

Bumping the screen or closing/opening the lid, even slightly.

 

My guess:

Something is getting pinched or pulled when the screen case flexes.

 

Where should I go from here?

Thanks in advance!

Reply
Options

7312 Posts

06-27-2008

United States of America

29355 Signins

1681693 Page Views

  • Posts: 7312
  • Registered: ‎06-27-2008
  • Location: United States of America
  • Views: 1681693
  • Message 2 of 3

Re:Lenovo Ideapad 5 Shutting Down When Screen Is Bumped

2021-08-16, 3:17 AM

Good day.

 

I would recommend contacting Service about this since at 10 months, you should still be under warranty.

 

Regards.


Community GuidelinesPrivate MessagingENDEESPTRUUACZ-SKTRMoto
Requests for individual support are not answered. If a post solves your issue, please mark it.

I am not a Lenovo employee

Reply
Options

4620 Posts

01-08-2021

Philippines

285 Signins

25994 Page Views

  • Posts: 4620
  • Registered: ‎01-08-2021
  • Location: Philippines
  • Views: 25994
  • Message 3 of 3

Re:Lenovo Ideapad 5 Shutting Down When Screen Is Bumped

2021-08-16, 16:46 PM

Hi @Logan Tilly

 

You may try reaching out to the technical support team or through the chat, whichever would be the most convenient for you in addressing this issue.

 

Regards.
Dex



Did someone help you today? Press the star on the left to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

Follow us @LenovoSupport on Facebook and Twitter!

Reply
Forum Home

Community Guidelines

Please review our Guidelines before posting.

Learn More

Check out current deals!

Go Shop
X

Save

X

Delete

X

No, I don’t want to share ideas Yes, I agree to these terms