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01-13-2021

GB

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Lenovo Ideapad Windows Install Error

2021-01-13, 23:22 PM

I recently tried to reformat PC to original settings but during the process, something happened to cause it to stop and stick on the following screen every time it reboots. "The computer restarted unexpectedly or encountered an unexpected error. Windows installation cannot proceed., To install Windows, click "OK" to restart the computer, then restart the installation." However, every time that I restart it does not go past this screen I have tried the Novo option it brings up the menus but when you select system reboot it goes back to the Install Windows verbiage above. I, unfortunately, do not have any reboot discs. Can you help? Can't access COMMAND PROMPT either and cannot access anything via F10.

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104 Posts

01-08-2021

PH

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Re:Lenovo Ideapad Windows Install Error

2021-01-14, 16:38 PM

Hello @scotty75,

 

Welcome to the Community Forums.

 

Reset partition of your operating system appears to be no longer accessible if the system recovery is no longer going through.
 
We can advise you to check our site and create your own recovery disk (https://pcsupport.lenovo.com/us/en/lenovorecovery) that you can use to start the installation.
 
In addition, we advise to check functionality of the hard drive first before proceeding with OS installation by running diagnostics.
 
Check out this link about USB Recovery access:
https://support.lenovo.com/us/en/solutions/ht103653-lenovo-digital-download-recovery-service-ddrs-download-the-files-needed-to-create-a-lenovo-usb-recovery-key 
 
Others would likewise go for a clean install as discussed here:
https://forums.lenovo.com/t5/Windows-10/Install-Windows-10-From-ISO/m-p/2130599 

We hope this helps.
 
Regards.



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