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Lenovo touch screen not working

2020-09-16, 23:31 PM

I recently bought the Lenovo ideapad flex 5 1570 off of facebook markeplace knowing the touch screen driver wasn't functional. he said the touch stopped working after a windows update. I've tried several things  to no avail. I tried contacting Lenovo tech experts but haven't been able to get a hold of them. I was looking to resell this laptop but I wont be able to make profit without the touch being functional. I tried uninstalling the touch drivers then restarting the laptop and that didn't work, i did a bios and firmware update and that didn't work. please help me fix this issue, thank you.


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Re:Lenovo touch screen not working

2020-09-17, 10:16 AM

Hi crunchynapkin,


Welcome to the Community Forums.


Please try the troubleshooting steps for touchscreens outlined below:


Step 1: Disable and re-enable HID-compliant touch screen.

-Hold Windows key and press X, select Device Manager from the list.

-When Device Manager opens go to Human Interface Devices section and expand it.

-Under Human Interface Devices section find  HID-compliant touch screen.

-Right click it and choose Disable. You might get asked if you’re sure that you wish to disable it, so click Yes.

-Now right click HID-compliant touch screen again and choose Enable.

-If the issue persists, continue below:


Step 1.1: Try to update the drivers manually.  

-Right click the touch screen device found in "Human Interface Devices" and "Mice and other Pointing devices" , select "Update driver"

-Select "Browse my computer for driver software"

-Select "Pick from a list of available drivers on my computer"

-Pick the latest driver associated with "Touch screen"

-If that driver does not work, try other drivers with "Touch screen" associated with it.

-Check "Human Interface Devices" / "Software Devices" and "System Devices" and do the same for anything relating to "Sensor" (i:e HID-compliant sensor device)

-If the problem still persists, continue below:


Step 1.2: Try to Uninstall the device.

-Right click the HID-Compliant Touch Screen device and/or USB Touchscreen controller, select Uninstall.

-If prompted to uninstall drivers associated with the device, check the box and continue.

-Now, while in the Device Manager.

-Under System devices, check if you have two entries relating to "Intel Atom and/or I2C"

-Uninstall and Restart the Computer so Windows install the generic drivers for these devices.

-If this didn't work. Try to only Uninstall/disable the USB Touchscreen controller in the "Mice and other pointing devices".


Step 1.3: System board updates.

Make sure you have the newest BIOS, Chipset, Serial I.O and Management Engine Interface drivers for your device. While here, also check for any sensory firmware updates.  

You can find and install the newest drivers from the Lenovo Support Page

Just plot in the serial number for your device and hit enter, might have to hit it twice. Then head to Drivers & Software then the BIOS and Chipset section

**Note: Make sure the AC adapter is connected and that you have at least 30% battery charge when performing this update.


Step 2. Allowing computer to put device to sleep.

-Back in Device Manager's Human Interface Device section, right-click USB Input Device. (If you find more than one of these, try each one.)  

-Select Properties.  

-Click the Power Management tab.  

-Un-check "Allow the computer to turn off this device to save power".

-Check under Universal Serial Bus Controllers.

-Do the same for the "USB Root Hubs" and "Generic USB Hub" in this section if applicable.

-Do also check that all of these are not grayed out/disabled.


Step 3: Repair your Registry

If certain Registry keys got corrupted, you may experience various technical issues, including touchscreen problems.

Windows 10 users can use Microsoft’s System File Checker to check for system file corruption


1. Go to Start > type cmd > right-click Command Prompt > select Run as Administrator

2. Now type the sfc /scannow command

3. Wait for the scanning process to complete and then restart your computer. All corrupted files will be replaced on reboot.


Step 4: Rolling back to a previous Win 10 Version :

- Open the Windows 10 Settings Menu by clicking the gear icon in the Windows Start menu, or by pressing “Windows+I” keys.

- Click “Update & security

- Click the “Recovery” tab on the sidebar.

- Under “Go back to the previous version of Windows 10,” click “Get started.”

- If this is not available, then there should always be a "restore point" you can choose from "System Recovery"

- Click the Windows key and type "System Recovery" and click "Recovery" in the list.  

- Select "Open System Restore" - Click "Next" and select the latest "Restore point" where the device was working.

**Note: System Restore Points will only remove Apps and Programs installed after the selected Restore Point date. It will not remove word/text files or pictures etc.


Step 5: Disable Automatic Hardware drivers update (Perform this step always before any Windown update!)

- Right click the Windows Icon, select the "Search" Function.

- Type "Control Panel" and select "Small icons" or "Large Icons" in the "View By" top right.

- Click the "System Icon"

- Navigate to "Advanced System Settings" -> "Hardware"

- Click "Device Installation Settings" and Select "No"

**This will prevent Windows from interfering with your hardware drivers in future updates, but keep crucial security updates.


If all else fails, factory reset:


Step 6. OKR - One Key Recovery (Ideapads/Yogas/Legion)

**This is a complete factory reset of the computer

**Loss of data can occur, so we advise you to backup your data if possible.


- Completely shut down the device.  

- Press the Novo Button :  It is the small reset hole on most devices that you need a unfolded paperclip to reach.  

- In case you do not own a device with a OKR button. You can also find out where it is or what reset function it is for your device at the support page under.


Knowledge Base & Guides -> User Guides -> And clicking the User guide(Not HTML one) in the list -> Ctrl+F to search the document for "Reset" and/or "Novo Button" / "Novo Hole"


- When the system boots up, a menu will appear, select System recovery and follow the recovery process.

- When entering the Windows environment again. Perform step 5 before allowing any Windows updates. (Important)


Hope this helps o/





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  • Message 3 of 3

Re:Lenovo touch screen not working

2020-09-18, 15:36 PM

I am also experiencing a loss of touch screen functionality on my Lenovo Yoga 720. The issue started when the latest Window10 build was installed in July, August 2020, Build 19041. Unfortunately, it is now too late to roll back and I am now stuck with a non-functioning touch screen. ;-/


None of the above proposed fixes work. Lenovo should release a patch for whatever caused the problem I would hope. Otherwise, rolling back to factory settings should fix the issue, but it is a massive pain. 


Lenovo please look into this since I would assume that several users have been affected by this. 

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