English Community

Lenovo NotebooksLenovo IdeaPad 1xx, 3xx, 5xx & 7xx, Edge, LaVie Z, Flex Notebooks
All Forum Topics
Options

5 Posts

07-12-2015

Canada

9 Signins

49 Page Views

  • Posts: 5
  • Registered: ‎07-12-2015
  • Location: Canada
  • Views: 49
  • Message 1 of 15

Microphone is not working on certain apps on Flex 14

2020-06-17, 14:43 PM

Hi, recently my internal microphone stopped working at all on certain apps including Zoom and Google Hangout on my Flex 14. It had been working until now. It appears to still be working on other apps such as Skype and Teamviewer. When I test the input for my internal microphone on Windows, input is still showing as working so it appears to just be with certain apps. I've tried reinstalling these apps, updating my drivers and the apps, and still no luck. Any ideas?

Reply
Options

1 Posts

06-19-2020

US

2 Signins

10 Page Views

  • Posts: 1
  • Registered: ‎06-19-2020
  • Location: US
  • Views: 10
  • Message 2 of 15

Microphone is not working on certain apps on Flex 14

2020-06-19, 15:52 PM
Same here. External microphones don't work either. I'm also on a Flex 14. This is maddening.
Reply
Options

2 Posts

06-22-2020

US

3 Signins

10 Page Views

  • Posts: 2
  • Registered: ‎06-22-2020
  • Location: US
  • Views: 10
  • Message 3 of 15

Re:Microphone is not working on certain apps on Flex 14

2020-06-22, 1:03 AM

Adding my voice to the choir here.  Windows updates applied late last week, and from my tests, only Microsoft programs are working with the mic since then (Skype, Edge, built-in mic test).  

 

IdeaPad Flex14-API, Windows 10 Pro

 

 

Reply
Options

2 Posts

06-22-2020

US

3 Signins

10 Page Views

  • Posts: 2
  • Registered: ‎06-22-2020
  • Location: US
  • Views: 10
  • Message 4 of 15

Re:Microphone is not working on certain apps on Flex 14

2020-06-24, 12:26 PM

I wanted to close the loop on this since I was able to resolve this issue this morning, though it was in a less than scientific means.  The last action I took before my Synaptics Audio Microphone Array started working in non-MS applications again was a roll-back and reinstall of the drivers for the Synaptics Audio device (not the drivers for the "Microphone Array (Synaptics Audio)" device in Device Manager).  My current version for each relevant device is listed below.

 

Device: Synaptics Audio

Driver Provider: Synaptics

Driver Date: 11/18/2019

Driver Version: 9.0.281.0

Digital Signer: Microsoft Windows Hardware Compatibility Publisher

 

Device: Microphone Array (Synaptics Audio)

Driver Provider: Microsoft

Driver Date: 12/6/2019

Driver Version: 10.0.19041.1

Digital Signer: Microsoft Windows

 

The last action I took before the microphone worked again in things like Discord, web browsers, voice recorder, etc. was to click "Update Driver" on the Synaptics Audio device in device manager.  It installed the version listed above and prompted me for a reboot, and after that it worked.  I can say that I recall muting and unmuting the mic in as many different places I could find to do so before this, so it's possible there was some other incidental action I took that helped resolve this for me, so I'll apologize in advance if updating the drivers doesn't help anyone else in the same boat as I was in.

 

Good luck!

Reply
Options

63 Posts

11-25-2013

US

147 Signins

1248 Page Views

  • Posts: 63
  • Registered: ‎11-25-2013
  • Location: US
  • Views: 1248
  • Message 5 of 15

Re:Microphone is not working on certain apps on Flex 14

2020-06-28, 5:37 AM

You say you both rolled back and updated to 9.0.281.0, which is confusing because they're opposite actions.

 

I don't think anything was rolled back, since 9.0.240.0 is the only version that Lenovo provides, the one you very likely had, and it's the one that no longer fully works.

 

It worked fine before 19041 came along, so I take it that doing the driver update in DM (I'm not at that system to check at the moment) will put me on 9.0.281.0 and resolve the problem. It's too bad MS didn't do this itself as part of the upgrade. And it's really too bad that Lenovo doesn't keep their support pages tended.

Reply
Options

63 Posts

11-25-2013

US

147 Signins

1248 Page Views

  • Posts: 63
  • Registered: ‎11-25-2013
  • Location: US
  • Views: 1248
  • Message 6 of 15

Re:Microphone is not working on certain apps on Flex 14

2020-06-28, 16:32 PM

After testing, surprisingly, while 9.0.281.0 is available for update, and while it would make perfect sense that it's a needed version, updating to it alone is not the answer. There's another piece to the puzzle.

Reply
Options

5 Posts

07-12-2015

Canada

9 Signins

49 Page Views

  • Posts: 5
  • Registered: ‎07-12-2015
  • Location: Canada
  • Views: 49
  • Message 7 of 15

Re:Microphone is not working on certain apps on Flex 14

2020-07-06, 23:56 PM

Thanks for this, unfortunately I tried rolling back the drivers for Synaptics Audio to 9.0240.0 and it didn't fix it. There's no option rollback my Microphone Array (Synaptics Audio) from 10.0.18362.1 and I can't find your version on the Lenovo site. So still not working for me.

Reply
Options

63 Posts

11-25-2013

US

147 Signins

1248 Page Views

  • Posts: 63
  • Registered: ‎11-25-2013
  • Location: US
  • Views: 1248
  • Message 8 of 15

Re:Microphone is not working on certain apps on Flex 14

2020-07-07, 0:01 AM

9.0.281.0 isn't on the Lenovo site, it's available when you update manually in Device Manager. But don't bother, since as I mentioned it isn't the answer.

Reply
Options

63 Posts

11-25-2013

US

147 Signins

1248 Page Views

  • Posts: 63
  • Registered: ‎11-25-2013
  • Location: US
  • Views: 1248
  • Message 9 of 15

Re:Microphone is not working on certain apps on Flex 14

2020-07-09, 16:13 PM

I sure wish Pinecone would come back to clarify. Really too bad. I've since found an even later version of the driver in WU, but still no go. Here's how the diagnostic puts it (of course, we know it's a software problem, not hardware, but it doesn't know better):

 

Reply
Options

8 Posts

02-21-2016

US

16 Signins

179 Page Views

  • Posts: 8
  • Registered: ‎02-21-2016
  • Location: US
  • Views: 179
  • Message 10 of 15

Microphone is not working on certain apps on Flex 14

2020-07-10, 22:22 PM
Another one here not working. However, I have been able to get an external USB microphone to work fine.
Reply
Forum Home

Community Guidelines

Please review our Guidelines before posting.

Learn More

Check out current deals!

Go Shop
X

Save

X

Delete