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3 Posts

04-07-2021

Greece

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New IdeaPad 3 15ADA05 freezes

2021-04-07, 13:46 PM

Sometimes my laptop crashes completely, I can't even move the cursor of the mouse, and it needs a restart in order to work. Please note that the laptop is new, purchased for almost 2 weeks. 

 

I imagined that the bios would need an update, and for this reason I downloaded the latest update and I installed it. For about 4-5 days the laptop did not freeze again, but unfortunately last night it happened again. 

 

Below you will find detailed information about my laptop. 

Thank you very much.

 

 

http://speccy.piriform.com/results/sDxioQjLnNwcxiFR0oiYaJ1

 

MOD: Link is not secure, so the relevant information is pasted below:

 

Summary
 
Operating System
Windows 10 Home 64-bit
 
 
CPU
AMD Ryzen 3: 
56 °C
Picasso 12nm Technology
 
 
RAM
3,00GB Single-Channel Unknown (17-17-17-39)
 
 
Motherboard
LENOVO LNVNB161216 (FP5)
 
 
Graphics
Generic PnP Monitor (1920x1080@60Hz)
 
512MB ATI AMD Radeon Graphics (Lenovo)
 
 
Storage
238GB SKHynix_HFM256GDHTNI-87A0B (Unknown (SSD))
 
 
Optical Drives
No optical disk drives detected
 
 
Audio
Realtek High Definition Audio
 
 
Operating System
 
Windows 10 Home 64-bit
 
Computer type: Notebook
 
Installation Date: 19/3/2021 11:06:33 πμ
Windows Security Center
User Account Control (UAC): 
Enabled
Notify level: 
2 - Default
Firewall: 
Enabled
 
Windows Update
AutoUpdate: 
Not configured
 
Windows Defender
Windows Defender: 
Enabled
 
Antivirus
Antivirus: 
Enabled
Display Name: 
Windows Defender
Virus Signature Database: 
Up to date
 
.NET Frameworks installed
v4.8 Full
 
v4.8 Client
 
 
Internet Explorer
Version: 
11.789.19041.0
 
PowerShell
Version: 
5.1.19041.1
 
Environment Variables
USERPROFILE: 
C:\Users\mixal
SystemRoot: 
C:\Windows
User Variables
OneDrive: 
C:\Users\mixal\OneDrive
OneDriveConsumer: 
C:\Users\mixal\OneDrive
Path: 
C:\Users\mixal\AppData\Local\Microsoft\WindowsApps
TEMP: 
C:\Users\mixal\AppData\Local\Temp
TMP: 
C:\Users\mixal\AppData\Local\Temp
 
Machine Variables
ComSpec: 
C:\Windows\system32\cmd.exe
DriverData: 
C:\Windows\System32\Drivers\DriverData
NUMBER_OF_PROCESSORS: 
4
OS: 
Windows_NT
Path: 
C:\Windows\system32
 
C:\Windows
 
C:\Windows\System32\Wbem
 
C:\Windows\System32\WindowsPowerShell\v1.0\
 
C:\Windows\System32\OpenSSH\
PATHEXT: 
.COM;.EXE;.BAT;.CMD;.VBS;.VBE;.JS;.JSE;.WSF;.WSH;.MSC
PROCESSOR_ARCHITECTURE: 
AMD64
PROCESSOR_IDENTIFIER: 
AMD64 Family 23 Model 24 Stepping 1, AuthenticAMD
PROCESSOR_LEVEL: 
23
PROCESSOR_REVISION: 
1801
PSModulePath: 
%ProgramFiles%\WindowsPowerShell\Modules
 
C:\Windows\system32\WindowsPowerShell\v1.0\Modules
TEMP: 
C:\Windows\TEMP
TMP: 
C:\Windows\TEMP
USERNAME: 
SYSTEM
windir: 
C:\Windows
 
Battery
AC Line: 
Online
Battery Charge %: 
28 %
Battery State: 
Unknown status
Remaining Battery Time: 
Unknown
 
Power Profile
Active power scheme: 
Energy Star
Hibernation: 
Enabled
Turn Off Monitor after: (On AC Power): 
10 min
Turn Off Monitor after: (On Battery Power): 
5 min
Turn Off Hard Disk after: (On AC Power): 
20 min
Turn Off Hard Disk after: (On Battery Power): 
10 min
Suspend after: (On AC Power): 
30 min
Suspend after: (On Battery Power): 
15 min
Screen saver: 
Disabled
 
Uptime
 
Current Session
Current Time: 
7/4/2021 4:33:37 μμ
Current Uptime: 
17.704 sec (0 d, 04 h, 55 m, 04 s)
Last Boot Time: 
7/4/2021 11:38:33 πμ

 

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1419 Posts

01-08-2021

Philippines

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  • Message 2 of 6

Re:New IdeaPad 3 15ADA05 freezes

2021-04-07, 14:00 PM

Hello frankserged,

 

Welcome to the Community Forums.

 

First, you may need to check first if the current BIOS version of your machine matches the recommended version uploaded in the support site. On the support page, enter your machine serial number > Drivers and Software tab > Manual Update > check and compare for the BIOS drivers version.

 

Also, please try running a diagnostics for your machine to identify if what could be the trigger for freezing. Please include the results of the scan.

 

Regards.
Dex_Lenovo



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3 Posts

04-07-2021

Greece

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  • Message 3 of 6

Re:New IdeaPad 3 15ADA05 freezes

2021-04-07, 14:56 PM

Yes, my current BIOS matches the latest version of bios that is uploaded in the support site.

 

Regarding diagnostics test, I have passed all components. 

I have attached the log.

 

I really don't know what it can be, and the laptop is new. Faulty hardware? A driver's problem? 

 

 

Diagnostic Log

2021-04-07
FinalResultCode: W34HDS8RFJ3B-K31GE8
  • Audio Controller

  • Battery

  • BATTERY - Success
  • Device Information:
    • Display Name:BATTERY
    • Udi:bat
  • Device Tests:
    • Battery Health Test
      Success
  • Result Code:WBA0000100000-UH9YRJ
  • CPU

  • AMD Ryzen 3 3250U with Radeon Graphics - Success
  • Device Information:
    • Display Name:AMD Ryzen 3 3250U with Radeon Graphics
    • Udi:AMD Ryzen 3 3250U with Radeon Graphics - AuthenticAMD (0)
    • Cpu Model:AMD Ryzen 3 3250U with Radeon Graphics
    • Cpu Vendor:AuthenticAMD
    • Cpu Cores:2
    • Cpu Threads:4
    • Cpu Signature:810F81h
    • Cpu Current Speed:2,586590 GHz
    • Cpu Features:MMX, SSE, SSE2, SSE3, SSSE3, SSE4.1, SSE4.2, AES, AVX, CLMUL, FMA, XOP, PSE, PSE-36
    • Cpu Cache L1:2 x 32 KB CPU_DATA_CACHE, 2 x 64 KB CPU_INSTRUCTION_CACHE
    • Cpu Cache L2:2 x 512 KB CPU_UNIFIED_CACHE
    • Cpu Cache L3:4 MB CPU_UNIFIED_CACHE
    • Driver Version:10.0.19041.546
  • Device Tests:
    • Cpu Bt Instruction Test
      Success
    • Cpu X87 Floating Point Test
      Success
    • Cpu Mmx Test
      Success
    • Cpu Sse Family Test
      Success
    • Cpu Aes Test
      Success
  • Result Code:WCP0003E00000-UH9YRJ
  • Display

  • GENERIC_DISPLAY - Success
  • Device Information:
    • Display Name:GENERIC_DISPLAY
    • Udi:dpy1
    • Display Index:1
    • Current Resolution:1920x1080
    • Manufacturer Id:BOE
    • Edid Version:1.4
    • Native Resolution:1920x1080
    • Screen Size:34cm x 19cm
    • Input Type:DIGITAL
    • Driver Version:10.0.19041.488
  • Device Tests:
    • Display Red Purity Test
      Unsupported
    • Display Green Purity Test
      Unsupported
    • Display Blue Purity Test
      Unsupported
    • Display Black Purity Test
      Unsupported
    • Display White Purity Test
      Unsupported
    • Display Color Transition Test
      Unsupported
    • Display Monochromatic Mesh Test
      Unsupported
    • Display Inverted Monochromatic Mesh Test
      Unsupported
    • Display Sharpness Test
      Unsupported
    • Display Resolution Fitting Test
      Success
  • Result Code:WMO000G000000-UH9YRJ
  • Display Interface

  • GENERIC_DISPLAY - Success
  • Device Information:
    • Display Name:GENERIC_DISPLAY
    • Udi:dpy1
    • Display Index:1
    • Current Resolution:1920x1080
    • Manufacturer Id:BOE
    • Edid Version:1.4
    • Native Resolution:1920x1080
    • Screen Size:34cm x 19cm
    • Input Type:DIGITAL
    • Driver Version:10.0.19041.488
  • Device Tests:
    • Edid Checksum Test
      Success
    • Display Communication Test
      Success
  • Result Code:WDI0000300000-UH9YRJ
  • Fan

  • Keyboard

  • KEYBOARD_DEVICE_NAME - Success
  • Device Information:
    • Display Name:KEYBOARD_DEVICE_NAME
    • Udi:KEYBOARD_DEVICE_NAME
  • Device Tests:
    • Ps2 Keyboard Test
      Aborted
    • Keycode Verification Test
      Unsupported
    • Advanced Test
      Unsupported
  • Result Code:WKB0000000000-UH9YRJ
  • Memory

  • PHYSICAL_MEMORY - Success
  • Device Information:
    • Display Name:PHYSICAL_MEMORY
    • Udi:PHYSICAL_MEMORY
    • Physical Memory:4.000 GB
  • Device Tests:
    • Quick Random Pattern Test
      Success
  • Result Code:WME0080000000-UH9YRJ
  • Motherboard

  • MOTHERBOARD - Success
  • Device Information:
    • Display Name:MOTHERBOARD
    • Udi:LENOVO-LNVNB161216
    • Motherboard Usb Host Controller Count:1
    • Motherboard Pci Device Count:25
    • Motherboard Rtc Present:MOTHERBOARD_RTC_YES
  • Device Tests:
    • Motherboard Chipset Test
      Success
    • Motherboard Pci / Pci-E Test
      Success
    • Motherboard Rtc Test
      Success
    • Motherboard Usb Test
      Success
  • Result Code:WMB0000F00000-UH9YRJ
  • Optical Drive

  • PCI Express

  • PCI_EXPRESS_SYSTEM - Success
  • Device Information:
    • Display Name:PCI_EXPRESS_SYSTEM
    • Udi:PCI_EXPRESS_SYSTEM
    • Pci0:1:0.0
    • Pci1:2:0.0
    • Pci2:3:0.0
    • Pci3:3:0.1
    • Pci4:3:0.2
    • Pci5:3:0.3
    • Pci6:3:0.5
    • Pci7:3:0.6
  • Device Tests:
    • Pci Express Status Test
      Success
  • Result Code:WPE0000100000-UH9YRJ
  • RAID

  • Sensors

  • SENSORS_COLLECTION - Success
  • Device Information:
    • Display Name:SENSORS_COLLECTION
    • Udi:SENSORS_COLLECTION
    • Sensor 0:Lid Sensor
  • Device Tests:
    • Lid Closure Test
      Unsupported
  • Result Code:WSE0000000000-UH9YRJ
  • Storage

  • SKHynix_HFM256GDHTNI-87A0B - 238.47 GBs - Success
  • Device Information:
    • Display Name:SKHynix_HFM256GDHTNI-87A0B - 238.47 GBs
    • Udi:SKHynix_HFM256GDHTNI-87A0B-NY11N057112001I63
    • Model:SKHynix_HFM256GDHTNI-87A0B
    • Serial:NY11N057112001I63
    • Firmware:11020C00
    • Size:238.47 GBs
    • Temperature:34 °C
    • Logical Sector Size:512
    • Logical Sectors:500118192
    • Partition Schema:GPT
    • Unallocated:1.34 MBs
    • Driver Version:10.0.19041.789
  • Device Tests:
    • Smart Wearout Test
      Success
    • Nvme Controller Status Test
      Success
    • Nvme Smart Temperature Test
      Success
    • Nvme Smart Reliability Test
      Success
    • Nvme Smart Spare Space Test
      Success
    • Device Read Test
      Success
  • Result Code:WHD3O90000000-UH9YRJ
  • Video Card

  • AMD Radeon(TM) Graphics - Success
  • Device Information:
    • Display Name:AMD Radeon(TM) Graphics
    • Udi:AMDRadeon(TM)Graphics03:00.0
    • Location:PCI bus 3, device 0, function 0
    • Driver Version:27.20.11028.10001
    • Directx Vendor Id:1002
    • Directx Device Id:15D8
    • Directx Video Card Memory:498 MB
  • Device Tests:
    • Video Memory Test
      Success
    • Directcompute Standard Mathematical Operations Test
      Success
    • Directcompute Advanced Mathematical Operations Test
      Success
  • Result Code:WVC0600100000-UH9YRJ
  • Wired Ethernet

  • Wireless Ethernet

  • Realtek 8822CE Wireless LAN 802.11ac PCI-E NIC - Success
  • Device Information:
    • Display Name:Realtek 8822CE Wireless LAN 802.11ac PCI-E NIC
    • Udi:RealtekSemiconductorCorp.-Realtek8822CEWirelessLAN802.11acPCI-ENIC-DC:E9:94:0B:6B:57
    • Driver Version:2024.0.8.127
    • Macaddress:DC:E9:94:0B:6B:57
    • Manufacturer:Realtek Semiconductor Corp.
    • Name:{A5D09200-23C5-493A-925D-571769F8F24F}
    • Product Name:Realtek 8822CE Wireless LAN 802.11ac PCI-E NIC
  • Device Tests:
    • Radio Enabled Test
      Success
    • Network Scan Test
      Success
    • Signal Strength Test
      Success
  • Result Code:WWF0000700000-UH9YRJ

 

 

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3 Posts

04-07-2021

Greece

2 Signins

15 Page Views

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  • Registered: ‎04-07-2021
  • Location: Greece
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  • Message 4 of 6

Re:New IdeaPad 3 15ADA05 freezes

2021-04-09, 22:10 PM

No one? 

Thank you

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2 Posts

07-10-2016

India

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  • Message 5 of 6

Re:New IdeaPad 3 15ADA05 freezes

2021-04-14, 8:17 AM

I have purchased the same laptop 1 week ago. It had frozen two times since purchase. Then I changed the power settings in lenovo vantage app to extreme performance. It has not frozen after that. I have uninstalled McAfee also as it was consuming to much ram which could be a reason for lags. 

 

My laptop's screen is a bit yellowish. Is that same in your laptop also?

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1419 Posts

01-08-2021

Philippines

80 Signins

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  • Message 6 of 6

Re:New IdeaPad 3 15ADA05 freezes

2021-04-14, 15:30 PM

Hi frankserged,

 

Using the power setting profile depending on the usage would help the machine get the correct performance defaults for you through Lenovo Vantage.

 

If you would have already tried it and still having the same issue, then best to reach out to the warranty service team for further recommendation.

 

Regards.
Dex_Lenovo



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